Category: professional development

Discover the Power of Day 1 Thinking


Dieting and business have a lot in common - they both rely on systems that seek to scale results. They both share a common flaw: unproductivity due to complacency.

Have you had a friend on a diet who does an intense workout and then eats pizza and ice cream? "Oh well, I've already exercised so I can cheat a little."

Except - this path leads towards homeostasis rather than progress.

Many times we take greater risks once we feel safe or protected which leads to more accidents and actually increases risk. This is called Risk compensation.

Risk compensation is a theory which suggests that people typically adjust their behavior in response to the perceived level of risk, becoming more careful where they sense greater risk and less careful if they feel more protected (source).

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Risk Homeostasis initially proposed in 1982 by Gerald J. S. Wilde, a professor at Queen's University in Canada, suggests people weigh the expected costs and benefits of safer and riskier behaviour before taking a riskier behavior.

Expected benefits of risky behavior (e.g., gaining time by speeding, fighting boredom, increasing mobility)

Expected costs of risky behavior (e.g., speeding tickets, car repairs, insurance surcharges)

Expected benefits of safe behavior (e.g., insurance discounts for accident-free periods, enhancement of reputation of responsibility)

Expected costs of safe behavior (e.g., using an uncomfortable seat belt, being called a coward by one's peers, time loss)

In a Munich study, part of a fleet of taxicabs were equipped with anti-lock brakes (ABS), and afterwards the cabs with the ABS had more accidents than the cabs without ABS.

Munich Cabbie Results

The idea Wilde has about this is that cab drivers, feeling more protected, took more risks. Their corresponding behavior change canceled any benefit from the safety measures by ABS.

The Challenger rocket exploded because the managers at NASA felt like the 2nd O-rings were enough to not look closer at the potential for catastrophes despite warnings from engineers at NASA that the rocket wasn't safe to launch.

The Danger of Complacency

At the heart of this, is the dangerous toxin of complacency.

It's just as much a risk in dieting and getting complacent that you've "put your steps in" so can cheat on your diet - leading to a permanent stalemate to getting into better shape - as it is for businesses.

Businesses that want to grow, become profitable and then after becoming profitable often stop innovating their processes, addicted to old systems that no longer work.

"Hey it worked before why not just stick to what's working?"

That kind of thinking crashed Kodak and many more businesses. It's why mid-level managers are still dealing with employees who hate their jobs.

There isn't any intrinsic value in the work being done that is cultivated. I left working at Facebook because there wasn't any investment in the employees to cultivate more skill sets for vertical rather than lateral promotions.

Many companies like Facebook completely lack professional development - it's all about a high turn over rate because they feel if they invested more into their employees they'd have to pay them more.

Yet, this short-term thinking misses the elephant in the center of the room: work avoidance, extrinsically motivated employees don't give it their all, more mistakes are made, no learning from the mistakes is done because the staff feels unsupported - this all costs companies millions of dollars in loss of revenue from inefficiency.

If a startup - or any business - stops looking for ways to improve their systems and relies only on techniques, they will stop winning over the competition and decline.

This advice goes for continuing to be a good friend, a good husband, a good business partner, a good son to your mother (said from my perspective as a guy).

A good athlete doesn't stop training just because the race is over.

It's Day 1 Every Day

                                                                
In every annual letter to the Amazon shareholders, Jeff Bezos writes the enigmatic line:

"It remains Day 1."

After saying this for years, Bezos after being questioned on what it meant said,

"Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1."

We have to keep creating thought experiments, AB testing, surveying our target audience, studying the competition, taking moonshots, reframing problems, testing as we fly and using first-principle thinking as Elon Musk did creating SpaceX.

Ultimately there isn't a magic bullet. No secret handshakes or magic pill that makes you a millionaire. You have to start thinking like a millionaire and study how and why successful launches worked and what didn't work about them.

Use this data as more than a way to brag at cocktail parties about what you know and have learned. Use this data to calibrate your next moves in business and beyond.

You're directing your own movie - creating the cast, the plot and the ending. What story does it tell?

Comment below!

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New Solution to Facebook Ad Policy Violations

After years of working at Facebook, I understand exactly what ad copy in your funnel is triggering the automations and how to get compliant. I'm a Facebook ad policy specialist and can audit your funnel, and share what to say that Facebook wants to see instead - but just isn't telling you. Get on my calendar while I still have free time here.

Want to book a call to talk to Facebook and get results? Get solid answers directly from the source instead guessing, googling and playing roulette? Schedule a call with me and I can easily tell you proven reasons why the automations flag you and how to become compliant.

You'll be swapping out walking in a minefield of ad flags, to having a sure path to having your Facebook ad accounts protected from being disabled.

My clients have included social media marketing agencies of Tony Robbins, Harv Eker and Dean Graziosi. I'm featured on the Queen of Facebook Mari Smith's Marketing Essentials Course.

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How to Fail Successfully

Fail fast, fail often, fail forward is a Silicon Valley saying that brands failure as a badge of honor, as if it is a secret right of passage towards success. This is both right & wrong, and I'll explain why we need to redefine our relationship with failure.

When a surgeon fails - that's life or death. When the Challenger rocket blew up - that failure cost the lives of the crew. So failing fast and failing often isn't a mantra that surgeons embrace for obvious reasons.

Back in the Upper Paleolithic era, when mankind drew stick figure animals on the walls of the Lascaux Cave we had a good reason to fear failure. This was a healthy fear that helped us survive from larger predators.

Fast forward, we now fear economic depressions, failing a final exam at our college or university, or failing to overcome the same obstacles that stopped our parents from becoming more successful in business or life.


We fear getting rejected when asking someone out on a date, we fear losing our job or abrupt market changes making our service or product irrelevant in the entrepreneur space.

As a result, we tend to avoid situations that are high risk, both economically and emotionally. This inclination to avoid failure actually produces more failures.

The car is coming towards you at breakneck speed and you don't dodge left, second guess dodging to the right and end up as roadkill.

Being too afraid of failing to make the right move is a recipe for making the wrong move.

You're stuck at a job you hate, have a promising idea to launch a business but want to wait for a zero-risk opportunity to launch. You want everything to be perfect first.

20 years later, shuffling papers on your desk, you think about how much the cost of living has risen and how your pension won't pay all the bills after you retire. Wait, what about that idea?

Too afraid of failure, you never took the leap. Having A+ syndrome, waiting for the perfect moment was a bigger failure than the actual risk you would have taken to start your own company.

Doing anything innovative, or disruptive to established routines requires taking the risk that you're going to fail --at least part of the time.

You may have read my other blogs about Elon Musk's way of thinking and how he used it to succeed at Tesla. Here's Musk's thoughts on failure:

"There's a silly notion that failure's not an option at NASA. Failure is an option here [@ SpaceX]. If things are not failing, you are not innovating enough."

This echoes one of the speakers at a marketing conference I went to in Orlando, Florida who said,

"If you're not embarrassed by the first results -- you didn't launch soon enough,"

We'd never have medicines that help to cure ailments if we didn't explore the unknown and in doing so, fail a few times. As Facebook's early mantra goes, "Move fast, and break things."

While a friend of mine, that I worked with at Facebook mentioned, when he was talking to Mark Zuckerberg, "Mark didn't mean it in the way many engineers at Facebook interpret it as," the concept of prioritizing momentum over just waiting for an unrealistically perfect moment to arrive still holds true.

When we put a ban on failure we put a ban on progressive, and a better future.

Taking a shot at something great will require calibration - just like sighting in the crosshairs of a gun, pellet gun, paint gun or rifle - you'll have to miss a few times to see how far away you are from the target. You may miss more than you hit.

At least in the beginning.

Shakespeare is known for his greatest works like Romeo and Juliet but over twenty years he wrote 154 sonnets and 37 plays which were lacking in character development and had plots that were shoddy, incomplete and not really put together that well.

Now that we've established the importance of trying, even if you may fail, and how important failure is to help you calibrate the best path to success it's time to debunk Silicon Valley's failing fast and often mantra.

When entrepreneurs are too focused on celebrating failures as a token accomplishment, toasting to their bravery, important info is lost on how to work smarter not harder.

Failure provides valuable insight into what worked and what didn't work in our process of launching - to just throw spaghetti at the wall without a strategy or analyzing the results waits time and money - and the effort of even trying.

When we fail, we often try to hide it, or misrepresent what happened as someone else's fault. We twist reality to fit a rationalization of why it wasn't our fault and pass the buck onto other people or factors beyond our control.

What's the harm in fudging the truth a little here and there? you may ask.

If we don't own up to where & how we've failed then we learn nothing from the experience. What's the definition of insanity? Doing the same thing and expecting different results. That's what Blockbuster & Kodak did - look where it got them.

When we pass blame for our failures onto outside elements - the girl that rejected us, the upset customer, the competitors in our niche - we have 0 cause to course correct and improve.

Time, effort and money are thrown down the drain re-attempting the same failed strategy we didn't learn from, crossing our fingers hoping our luck will change without taking responsibility for how we can change our luck.

This is one of the biggest misconceptions about determination and 'just working hard & not giving up.' If we're aimed in the wrong direction all that yelling at the GPS won't do us any good. All that effort is wasted.

The adage "No pain no gain" misrepresents the value of learning from failures in broad strokes. The aim isn't just to fail fast. It's to learn fast.

We would benefit from raising a glass to toast to the nuggets of gold we learn from failure, not just failing.

Another way I often see failures framed is as a loss. "I lost a lot of money in my first start up that didn't pan out." But you're only taking the L if you frame it that way.

A better way to frame failure is as an investment, and take note of the data you get from your efforts. This isn't data you'll find in a fortune cookie or motivational bumper sticker.

Intelligent failures can help you succeed more than previous successes if you take the time to look at what worked in your attempts and what didn't.

One of the best ways to overcome depression from failing at something, whether that's at a relationship, business launch, or personal venture is to learn something. Learning from your experience will never fail.

The founder of Forbes Magazine, Malcolm Forbes says it like this:

"Failure is success if we learn from it."

When we were children, we had to stumble and fall before learning to walk. Imagine if had our parents telling us,

"Don't try to walk because if you do you might fall."

We had to learn how not to fall in order to discover the joys of walking. A single failure is just the start not the end of our journey.

One of the benefits of examining failures for what worked and what didn't is we begin to ask better questions.

Sure, the solutions may evade us in the beginning, but by asking better questions we start to understand more, and with more understanding comes better strategies, with better strategies comes a higher chance of success.

Much of the time we focus on instant gratification. The faster we can get to the prize the better. Spending all our paychecks on Friday and being broke on Monday is an example of this.

Eating at fast food restaurants and pleasuring our taste buds instead of overall mind body spirit health that lasts us into old age more fit, and able-minded is another.

The famous marshmellow experiment in the 1960s, by a Stanford professor named Walter Mischel, tested children's self control. They were given one marshmallow and told if they didn't eat it, they'd get a second marshmallow.

The children who were willing to delay gratification and waited to receive the second marshmallow ended up having higher SAT scores, lower levels of substance abuse, lower likelihood of obesity, better responses to stress, better social skills as reported by their parents, and generally better scores in a range of other life measures. (You can see the followup studies herehere, and here.)

To increase our short-term pleasure, we often avoid actions that might fail.

Yet those who succeed in life delay gratification longer, recalibrate for seeing the bigger picture in the long term. Not falling for the trap of perpetually living in the short-term gratification that social media seems to exacerbated.

"Failure hovers uncomfortably close to greatness," said James Watson who was one of the discoverers of our DNA's double-helix structure.

So your aim should be to re-center your attention on the elements that you can control - the energy and approach you take when attempting to achieve a goal.

Always put the ego aside to prioritize curiosity over pride.

Ask yourself, after failing, "What went wrong with this failure?" and fix the method you used, recalibrate the angle of your approach based on the data your failures provide.

However - that is only part of the story. You need to also ask:

"What went right with this failure?"

Keep track of the higher quality choices you made, even if they produced a failure.

Work on perfecting the method or strategy you're using, and focus on updating your processes. Don't be afraid to use first-principle thinking here too and rewrite the script from the start.

When you reduce the stress on just achieving a specific goal, and work on developing your strategy, you'll improve at everything. The goal because a side-effect of a well-developed system instead of just a lucky guess using a life hack.

We get intrinsic benefits and value from activities we're doing because we're so in love with what we're doing that failing isn't even relevant anymore..

This kind of mindset is similar to one taught in Thich Nhat Hanh's book, the Miracle of Mindfulness, when he describes an incredibly huge pile of dishes and becoming overwhelmed until he re-focused on just washing each dish as if it was the only dish.

Let's put this in perspective of the workforce. When employers only reward success and reprimand or punish failure, this leads to workers just not sharing about failures. Employees try to hide where they've failed instead of look where they can learn from them.

They exaggerate their successes and try to pose everything done in the best way without being intrinsically invested in wanting to learn from mistakes and perfect a process.

This is in essence, shooting the messenger - especially when the failure was caused by an error in the system the employees were using not always just their own competence.

A business stagnates when it stops learning from its mistakes. It's the same reason Sears went out of business.

And it's understandable to an extent - we're taught to justify our failures by blaming other people or circumstances, but yet when we see someone falter we start labeling this failure as a result of their internal processes;

They were lazy, didn't pay attention, incompetent. Our habit of logging the failures of others can be repurposed as a source of data for how we can do things better.

Many companies I've worked for in big tech, Microsoft, Apple or Facebook say they can understand failures or like to learn from them, don't actually do this in reality.

They'll debate that failures mean someone is at fault, blame needs to be assigned, and without discipline and punishment employees will just take advantage of this and fail more.

In actuality - you can let your staff take risks as long as you have high standards. If someone keeps making the same mistake it's time for a one-on-one with quality control.

You can punish sloppy work or poor performance but also reward intelligent failures.

The best performing hospitals have a culture where the nurses are allowed to give feedback to the doctors so everyone learns from mistakes made, the worst are where doctors are untouchable and above critique. These hospitals tend to make more mistakes and hide them according to first-year doctoral student, Amy Edmondson's study in the 1990s.

Her Ted Talk is pretty amazing here:

Is this blog too detailed? Perhaps - I get pretty passionate about discovering solutions to problems we keep repeating. The attitude on failure is one of them.

Let's take a look at how failure works in schools, particularly at the college level.

The New York Times has a great article on this:

"Preoccupied in the 1980s with success at any cost (think Gordon Gekko), the American business world now fetishizes failure, thanks to technology experimentalist heroes like Steve Jobs. But while the idea of “failing upward” has become a badge of honor in the start-up world — with blog posts, TED talks, even industry conferences — students are still focused on conventional metrics of achievement, campus administrators say."

We’re not talking about flunking out of pre-med or getting kicked out of college,” Ms. Simmons said. “We’re talking about students showing up in residential life offices distraught and inconsolable when they score less than an A-minus. Ending up in the counseling center after being rejected from a club.

Students who are unable to ask for help when they need it, or so fearful of failing that they will avoid taking risks at all.” Almost a decade ago, faculty at Stanford and Harvard coined the term “failure deprived” to describe what they were observing: the idea that, even as they were ever more outstanding on paper, students seemed unable to cope with simple struggles."

The solution to this anxiety about even trying due to fear of failure is to experience failure on a regular basis. This is true for any phobia. When I started driving, I was freaked out by everything - how close the cars were, the speed of vehicles, going on super high curving overpasses.

It took time and experience of exposing myself to driving more and more that the fear lessened and driving skills also improved.

Each setback becomes the training to overcome the next one - if we choose to learn from failures and take the risk of failing again. And again. And again. Each attempt builds resilience and familiarity.

What's something you couldn't have achieved if you didn't try first and fail?

Comment below!

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New Solution to Facebook Ad Policy Violations

After years of working at Facebook, I understand exactly what ad copy in your funnel is triggering the automations and how to get compliant. I'm a Facebook ad policy specialist and can audit your funnel, and share what to say that Facebook wants to see instead - but just isn't telling you.

Want to book a call to talk to Facebook and get results? Get solid answers directly from the source instead of guessing, googling and playing roulette? Schedule a call with me and I can easily tell you proven reasons why the automations flag you and how to become compliant.

You'll be swapping out walking in a minefield of ad flags, to have a sure path to having your Facebook ad accounts protected from being disabled. My clients have included social media marketing agencies of Tony Robbins, Harv Eker and Dean Graziosi. I'm featured on the Queen of Facebook Mari Smith's Marketing Essentials Course.

Save energy and money - how much is it costing you to not know why Facebook is shutting you down? My calendar is here.

Tony Robbins

I get 100s of emails a week from businesses and advertisers asking for help when their facebook ad account keeps getting disabled, so my calendar gets booked fast. But if you want to get to the front, you can pre-pay for a consulting session here: Book a call

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Mari Smith and Trevor W Goodchild

 

Why You Should Disagree With Yourself

You should disagree with yourself when you're about to make a business decision here's why:

Every time we re-affirm what we think we know, we restrict our vision and ignore more possibilities.

There's a reason why think tanks like the Brookings Institution or the Earth Institute are comprised of many minds; additional perspectives help reveal more insights when working together.

When you begin to toss an idea around for a change in your startup company, or are problem solving ask yourself:

"What are my existing beliefs and preconceptions?"

And just as importantly ask, "Do I really want this theory to be true?"

If you answered yes, that's a red alert that you may be filtering new info through a tinted lens which won't reveal the bigger picture of what's possible.

So be careful if you're feeling yourself leaning towards one conclusion already, because you may overlook flaws in this idea and misread signals as something you want to see rather than reality.

That can be a fatal flaw when starting a business, launching a product, adding a new service or simply taking a new direction for your company or life.

When you're launching a new type of business that you haven't done before, it's good to ask:

"What's missing?"

This is great for analyzing any gaps in the competition as well as your initial blueprints or launch plans.

After you've thought long and hard about what's missing, and feel like you've gotten as far as you can, ask:

"What else?"

Be deliberate about finding your own blind spots. Disagree with yourself when you're quick to say everything is perfect.

Just like the How to Think Like A Winner blog, discusses looking at your business like a competitor who wants to destroy your company, you want to shift perspectives for maximum effect.

Here's another way to look at your new ideas, or plans: view them as a theory before committing to them.

When scientists create a theory, it isn't cast in stone. A theory isn't proven right it's just not proven wrong. After scientists work really hard to disapprove their theory and can't easily do so, that's the moment when a theory starts to be taken seriously.

And after a lot of time passes, new facts can come to light that shed more light on this theory, what's wrong about it or why it is more right than we first thought it would be.

So try to disprove yourself when you're convinced that your new idea is going to be the money-maker.

If you're feeling confident about your approach to solving a problem, ask what else can go wrong?

Disagree with your own conclusions and see if you can hold 2 opposing view points about the same issue in your mind at the same time.

The idea isn't to unnecessarily create inner conflict but it's to illuminate the range of possibilities beyond what your initial impulses are.

Poking holes in your theories is what makes them stronger because as you do so, you'll find new solutions as well.

It's akin to a great sales pitch. A great sales pitch doesn't just tell you everything is going to work out perfectly: it acknowledges the objections you may have and then overcomes them.

Get into the habit of asking yourself:

"What am I completely wrong about?"

Empty the recycle bin of your wrong ideas because when you do so it makes a new space for good ideas to emerge.

"One mark of a great mind, is the willingness to change it." - Walter Isaacson

You may need to get some breathing room from your ideas. Put them down for a while and come back to your notes in a day or two. Or even a week.

Writing in my journal since I was a teen has helped me see my own personality with new eyes as multiple versions of who I am, was, and am becoming get to look back and see things my old me didn't see.

It's an incredible tool not enough people use.

You should disagree with yourself - constructively with the intent of improving the design - because if you don't someone else will come along and prove you wrong eventually.

A mouse that believes and convinces itself to believe there are never any cats around is just prepping itself to become a feline dinner.

The ultimate goal here is to discover what's right not just to be right.

The most incredible minds of past and present generations used a series of thought experiments to challenge assumptions on how the world works.

Niels Bohr and Albert Einstein debated about quantum mechanics and the uncertainty principle about the impossibility of determining both the exact location and momentum of subatomic particles.

Source: https://www.youtube.com/watch?v=SBgC0PyIomU


Their public debates sparked new ideas for both scientists, as each questioned the other's conclusions and didn't just accept they were completely right.

What you see and experience in life is always through your own eyes. You won't know how to ask about what you don't know. What may seem pretty obvious to other people isn't as obvious or clear to you.
Other people who aren't attached to your own view of life and the world don't have the same emotional ties and beliefs to your opinion on a topic. This means they won't automatically reject info that conflicts or disagrees with your world view.

That's not to say this is easy. Tribalism has re-emerged in the internet echo chambers of social media. As the 2016 election showed us, sites like Facebook enhances this tribalism and encourages us to only search out ideas that agree with our own.

This is the confirmation bias turbo-charged. We add people on Facebook and Twitter and Instagram that match our existing interests. We get newsletters from blogs that agree with our dominant world view and opinions.

It's far too easy to cultivate a circle of "yes men" that just reiterate our existing feelings and belief systems. That's part of how systemic racism still pervades our government, police force and politics - opposing ideas aren't nurtured to question preconceived notions.

When the circular logic of an idea is repeated by other people, we then feel it is more right, the more people say it even if it's completely wrong and uncalibrated with reality. (How else do you think flat-earthers still exist?)

Just like the mouse that thinks there are no cats meeting other mice that also think cats aren't around - we fall victim to the over confidence of group thinking on one single narrative.

Without opposing ideas there to make us re-think assumptions, we are also food for cats when we are busy just hearing the same ideas repeat and pretending that ideas that don't agree with ours don't exist.

In order to continue to grow and develop, whether that's for a new business strategy or new look at our life perspective we have to make the decision to step outside the circle of yes-men.

We benefit from asking ourselves:

"Who disagrees with me about this topic?"

Getting a contrasting opinion about our thoughts and opinions on a new venture and being open to having our ideas challenged just strengthens critical analysis skills.

Rest in peace to Ruth Bader Ginsburg - she had her Antonin Scalia to bounce ideas off of and dissent with. Einstein had his Niels Bohr.

Here are a few tips if you'd like to test your ideas out before risking putting your eggs all in one basket:
1. Hold 2 Opposing Views for New Launches

Come up with some disagreements for your ideas going forward and see if you can make headway on a third new idea that is balanced between the two.

2. Seek Colleagues Who Already Disagree With You

I have a friend who is an engineer and she frequently disagrees with me but, her views are well-informed. Even if we don't agree - a lively discussion results in new ideas outside our own echo chamber.

Seek out personal or business colleagues who are willing to challenge your ideas.

3. Ask Your Friends to Disagree With You

Your friends that you normally always agree with can play devil's advocate in a discussion about your new business strategy and poke holes in it to allow you to solidify a better plan. One of my business associates and friends runs several giant entrepreneur Facebook groups. I frequently bounce business ideas off of him and ask for his critique. I have benefited from learning how and why he may disagree with me.

4. Question How You're Wrong

Simply ask yourself, "How could I be wrong here?" and do some free writing to see what your first impulses come up with.

5. Create An Imaginary Opponent - Even Model It After Someone Famous In Your Field

Think about famous people who hold an opposing view to yours about certain topics, and make a mental model of them to argue with.

This can be fun - imagine Steve Jobs sitting on your shoulder disagreeing about the aesthetic design of your new product. I disagree with Elon Musk's cyborg dreams of implanting microchips in our brains - arguing with Elon on other topics related to my field of business produces new insights I wouldn't have otherwise of thought of.

Just make sure you give your mental model real teeth and not straw man arguments where the other side's view is so extreme it's a little too easy to dismiss.

Taking a page from the vice-chairman of Berkshire Hathaway, Charlie Munger, remember:

"You're not entitled to take a view, unless and until you can argue better against that view than the smartest guy who holds that opposite view."

How do you plan on using this strategy in your business? Comment below!

New Solution to Facebook Ad Policy Violations

After years of working at Facebook, I understand exactly what ad copy in your funnel is triggering the automations and how to get compliant. I'm a Facebook ad policy specialist and can audit your funnel, and share what to say that Facebook wants to see instead - but just isn't telling you.

Want to book a call to talk to Facebook and get results? Get solid answers directly from the source instead of guessing, googling and playing roulette? Schedule a call with me and I can easily tell you proven reasons why the automations flag you and how to become compliant.

You'll be swapping out walking in a minefield of ad flags, to have a sure path to having your Facebook ad accounts protected from being disabled. My clients have included social media marketing agencies of Tony Robbins, Harv Eker and Dean Graziosi. I'm featured on the Queen of Facebook Mari Smith's Marketing Essentials Course.

Save energy and money - how much is it costing you to not know why Facebook is shutting you down? My calendar is here.

Tony Robbins

I get 100s of emails a week from businesses and advertisers asking for help when their facebook ad account keeps getting disabled, so my calendar gets booked fast. But if you want to get to the front, you can pre-pay for a consulting session here: Book a call

facebook ad account keeps getting disabled

If you want to skip the line before this offer ends, immediately secure an expert-level Facebook consulting call from someone at Facebook. Book a call with me now! If you're ok with waiting a bit longer, and entering the waitlist to see if you're eligible - Schedule a call or contact me via email.

Mari Smith and Trevor W Goodchild

 

How To Use The Einstein Technique of Combinatory Play


Have you hit a brick wall inventing a new product, trying to create a strategy for your business or personal life and felt like you're out of ideas?

You're not alone, we all get "writer's block" brainstorming how to solve persistent problems. Whether that's how to rise above the competition, fighting custody battles in split families, or creating your unique selling proposition for your service, product or business as a whole.

There is a technique that can help you break past this like the Kool-Aid Man bursting through bricks.



It's using an unrelated activity to stimulate your brain to make new connections. Einstein called this technique, thinking outside the box, but playing with multiple boxes: "Combinatory play," which he felt was essential to productive thinking.

Combinatory play means to explore a diverse collection of concepts and ideas, finding the common thread between many dissimilar fields.

Using this technique the big picture becomes more than just the sum of many different parts and it also diversifies your thinking through cross-pollination of many varied interests.

Einstein would take a break when working on a physics problem to play violin, as his form of combinatory play. On those days when Einstein would get stuck, he'd set aside his work and play the violin for a few hours.

During that break he'd suddenly get an idea that would help make a new connection to move forward on the problem at hand. Just like that.

Galileo often would spot mountains on the Moon due to his training in painting and drawing giving him a greater understanding of shading in the dark and bright regions of a landscape.

Albert Einstein first coined the phrase combinatory play in a letter to French mathematician Jacques Hadamard, but it's been used throughout history.

Taking a bath helped Archimedes discover the principle of buoyancy,Leonardo da Vinci studied placentas of calfs, jaws of crocodiles, muscles of a face, the light of the Moon, and the edge of shadows.

Einstein drew inspiration from David Hume, a Scottish philosopher who was one of the first to question the absolute nature of space and time.

Charles Darwin studied geology and economics to develop his theory of evolution.

David Bowie used a custom-developed computer program called the Verbalizer. He'd input sentences from journal entries and news articles which the Verbalizer would mix and match together.

He'd use these bizarre combinations as inspiration for writing song lyrics.

Larry Page and Sergey Brin who created Google, combined the frequency of citations used an academic paper in order to demonstrate its popularity to the internet on how many other sites link to one specific site.

This idea is what led to creating Google.

Netflix creator Reed Hastings combined the subscription model from his gym membership to video rentals after getting high late fees renting Apollo 13.

Why We Get Stuck in the First Place 

When we get used to thinking in a certain way about a particular issue or problem we're trying to solve, our brain maps this pathway through our neurons.

Our brains are always working for order and predictability, and can get pretty set in non-productive routines.

When we see something novel, the 
dorsolateral prefrontal cortex (DLPFC) part of our brain is wired to review old rules and apply them to the new situation. Our brains do not want to create new ways if it can help it.

While going back to familiar paths can work for things we automate like driving and eating, it can also restrict our creativity. So it's necessary to take a break from this part of our brain if we want to create new solutions.

This is where combinatory play can help us do this by relaxing our mind.

3 Steps to Start Combinatory Play

1. Do Something New: Let Your Guard Down to Let in New Ideas

Next time you're stuck try doing a new unrelated activity. We stress ourselves out trying to solve problems and when we switch gears to a new unrelated activity, it lowers our guard to let a free flow of new ideas, through new neural pathways be created.

2. Combine 2 Unrelated Activities Together

Playful creativity combines 2 known ideas to make a 3rd new idea possible. Doing unrelated activities with the intention of learning a new path or method for solving a problem stimulates our creativity in a fresh way. This works subconsciously so if you don't get the "ah ha" moment right away - no worries it will come.

3. Switching Point of Views is Revealing

Just like having a business consultant helps you see the same issue through new eyes, switching your own perspective through combinatory play will lead to new angles being revealed.

Try walking around your mental room and seeing the same issue from an avatar's perspective. Create a persona of another person in a new niche and think of how they would view the same issue you're looking at.

Just as different countries may be decoupling their technology, you are decoupling neural pathways that are so used to the same thoughts you get stuck.

The next time you're wanting a new break through try doing something completely different to cross-train your brain. Trello's blog has some great suggestions here:

"Take a page out of the athlete’s playbook and cross train your brain. An Olympic runner doesn’t prepare for her next competition by simply running laps on the track; she pursues other physical activities such as swimming, weight training, or even pilates, for example."

"Each cross-training activity works a different, but complementary, part of the body that will help her get stronger in her event overall. The same goes for your brain. If you’re a novelist, try your hand at poetry. If you’re a painter, dabble in sculpting. If you’re a computer scientist, play around with web design."

Taking a nap and getting into REM sleep has shown to produce new ideas just as doing something, intentionally mundane can free your self-imposed stress up allowing the brain to wander.

That's how NASA engineer James H. Crocker fixed the distorted lens of the Hubble Telescope. He saw the
European shower head in his German hotel was adjustable to fit different heights.

Crocker realized that, by using that same concept, NASA could make an automated device to reach inside Hubble and install corrective optics.

A Visual Combinatory Play Activity

Make two lists of 10 objects each on the left and right sides of the paper. Pick one from the left and combine it with one on the right. Play with the combinations until you find a promising new combination, then refine and elaborate it into a new invention.


Combining bagel with slicer yields a bagel slicer with plastic sides designed to hold the bagel and prevent rotation when slicing.

Suntan lotion and insect repellent combines to form a new product —one lotion that protects against both the sun and insects.

Cell phone and soda can inspire the idea of utilizing cell phones as devices that, with sensors, would enable users to dispense soda and other products from vending machines with the expense charged back to the vendor via the carrier.

Closing Thoughts - See Similarities in Different Things

The act alone of comparing and combining different things will inspire new ways of thinking. However, you can fast-track this by intentionally seeking to see the similarities between different ideas and activities.

Don't expect this to be a perfect fit, but you will develop new neural pathways to lead to your Eureka moment.

So for closing thoughts, I suggest you pick up a book or magazine about a subject you know nothing about. Go to another niche's business conference, and make friends with people from all types of professions, interests and backgrounds.

Initiate a conversation and ask people, "What's the most fascinating thing you're working on right now?"

When you hit that writer's block for creating anything new, ask,

"What different type of industry has faced something like this before? How did they solve it?"

You may just strike inspiration to create the next blockbuster for your business, and at the very least you'll keep moving forward, progressing your business to the next level.

So let me ask: What's the most interesting thing you're working on right now?

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How To Think Like A Winner


"The greatest obstacle to discovering was not ignorance but the illusion of knowledge." - Daniel J. Boorstin

How many businesses have closed their doors since March 2020? Over 100,000 according to the Washington Post.

While there are certain obstacles that can't be overcome due to restrictions the government has chosen to apply to cities across the world, there is also a deeper rooted problem in how businesses think about change & admitting there may be a better way of doing things.

Why did Blockbuster go out of business despite Reed Hasting offering to sell Netflix to Blockbuster in the Y2K year of 2000, for $50 million dollars? According to Forbes, Netflix is now valued at $194 billion dollars.

It was time for a change from the old guard to the new guard, but Blockbuster fell behind because they were attached to old ideas and processes and a pretense of knowledge about their audience.

The artifice of knowledge (eg we already know it all) closes our perception from new signals from outside sources that are the catalyst for growth and opportunity.

If you'll look at any recent political issue, you can see people prefer mentally vivid images versus accurate data. The images stick with us, everyone loves a good story. But doing the legwork to verify the claims made by memes-gone-viral that doesn't interest us.

More than ever, most stuck with their habit, and routine even when the advantages of changing far outweigh the cost.

Established routines in our lives and in the businesses we work at and run can often obscure the chance to improve on the design.

When we look at processes themselves, we see that they are by definition created to solve yesterday's problems. And yet the world keeps changing with new problems but many processes stay the same.

Countless people are applying for unemployment right now, and in the state of Texas the Texas Workforce Commission's website is woefully out of date.

Many are denied claims because of this outdated technology, and the same goes for veterans who gave their eyesight, life or a limb in service of their country.

Yet VA benefits are withheld, or backlogged on a pen and pad not computerized so long that Vets often die before getting the benefits they need to survive. Especially now.

The DMV is the same way. As are many other industries. And it comes down to a way of thinking.

If we don't question the processes we are using, and treat processes like a religion, this can get in the way of progress and forward momentum.

The heart of many large organizations becomes clogged with antiquated procedures that serve no one, and benefit only those too lazy to examine what can be done that's better.

Sometimes it's important to simply ask:

"Do we own the processes we use or do the processes we use own us?"

It's easier to conform ourselves to doing things the same way they've always been done.

In fact there is even scientific data showing that fighting against the urge to conform activates the amygdala and produces pain to think independently.

One of the ways we can break free of being slaves to outdated processes that hurt our businesses like Blockbuster adhering to an unsustainable business model, is by breaking things down to their essence and shifting perspectives.

In my Elon Musk blog about First-Principles thinking, I discussed how Musk used this way of thinking to create SpaceX, reducing the cost of buying a rocket by creating a company that built and launched rockets.

Right now more than ever we need to be on the balls of our feet, ready to adapt to sudden changes in the market. I have an exercise that will you help develop first-principles thinking for your business.

Take 1 day out of your week to question what seems obvious. Question all the foregone conclusions about how things are and how they are supposed to be.

Question all the assumptions you have ingrained as just facts of life, about your business and your goals.

Question these assumptions to expose the invisible limitations that control your life and impose artificially low ceilings to what you can achieve.

With each presumption you have, ask yourself:

"How could this be different?"

"What if the way I do this was better, what would that look like?"

"Why are we doing things this way?"

"Can I replace this process with a better one? Or get rid of this process all together?"

Make sure to support your new ideas with current evidence which demonstrates feasibility, not just outdated ideas from last year's playbook.

Many of the limitations and many of the processes we created were made in response to problems that don't even exist anymore.

When we remain stuck in the perpetual unchanging loop of old processes, we don't act. When we refuse to act we become attached to the mirage of our self-importance.

New thinking risks our old image of ourselves and our business. It risks admitting we may not be as self-important as we thought, if we can find a new way to do things better than your last year's you had created.

Is it worth the risk? Well you can be broke with your pride intact like Blockbuster, or risk feeling a little less self-important with more disposable income, because you chose to re-think a better way of doing business.

And it isn't just business. You can apply this way of thinking to find the source material inside you to become the architect of the new you.

You'll have to let go of how self-important you felt about the old model but it is often required to move beyond tactics to using a winning strategy.

There is a much greater risk involved in remaining stagnant, and not acting. We've all seen massive changes since the historic COVID-19 stay-at-home orders in March this year were dictated. Trillions lost in the stock market.

Those who learned how to think about their business differently survived. But you can't just think outside the box. You have to walk around the box and say,

"If I wanted to destroy my company what would I do?"

This will let you find out ways your competition is succeeding that you aren't and ways to put redundancies in to safe guard against new market changes which threaten to destabilize an industry.

Thinking this way allows you to stay ahead of the curve. When looking at a more successful business in your niche, ask yourself - thinking about your competition's customers:

"Why are they making this decision?"

It's because they believe in something you don't, finding what that is, and adapting it for your business - or better yet creating an improved model for that which is even better - is how you stay in business.

What's a new way you can do business? Comment below!

 

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How Elon Musk Uses The Power of 1st Principle Thinking

Credit: Tech Insider/Recode/NASA


While Amazon & eBay are killing it in the ecom sphere, Elon Musk is crushing it in a real life Tony Stark way.

Musk co-founded PayPal, created and owns Tesla, SpaceX, Neuralink and The Boring Company that's working on hyperloop trains to go from New York to Washington in 29 minutes. 

So how does a private citizen compete with NASA and launch his own rocket into space?

It starts with rejecting everything you've ever learned. Doubting the conclusions about everything concerning a problem you're trying to solve until all you're left with is the distilled truth.

Most companies in the beginning have experimental phases, where intrinsic motivation and curiosity drives most of their innovation.

But what happens over time? Processes form and management becomes to afraid to mess with an existing system, and so that system stagnates. 

Breaking even becomes the benchmark instead of pioneering or breaking ground in a new field.

Elon Musk turned the space industry on its head by applying first principle thinking, instead of getting stuck thinking about things in the same way.


Are you familiar with invisible rules? 

While that sounds a bit abstract invisible rules affect us every day. 

These are the habits and behaviors that are so ingrained they exist as almost an invisible constitution or charter we unconsciously follow in business and in personal endeavors.

When something challenges habitual ways of thinking about an established mode of acting many get defensive and stand up for...their own limitations. 

First principle thinking is one of the best ways to undo these invisible rules that limit our ability to innovate.

First principle thinking reverse-engineers complex problems and frees our minds to creative possibility. Sometimes called “reasoning from first principles,” the concept is to break down complex problems into simple elements and then reassemble them from the ground up.

It’s one of the best ways to learn how to think for yourself and unlock your own creative potential, and move from linear to non-linear results exponentially as Elon Musk has done.


In early 2002, Musk founded the company that would be known as Space Exploration Technologies, or SpaceX, with over a $100 million of the money received from the PayPal sale. Musk's goal was to make spaceflight cheaper by a factor of 10.

SpaceX's end goal is to bring economies to scale for colonizing Mars. Musk said that SpaceX won't file for an initial public offering until the "Mars Colonial Transporter" is flying regularly.

When PayPal was sold to eBay, Musk went to the beach in Rio de Janeiro but he wasn't just there for the scenery; he was reading Fundamentals of Rocket Propulsion.

Elon Musk spotted the trend that despite everything else getting smaller and cheaper like computers and smart phones, rockets get more expensive without improving.

Musk went to Russia to see if he could get rockets any cheaper than the American ones which were a stunning $130,000,000 dollars.

He met with many Russian officials, drank lots of vodka but even trying to grab a decommissioned intercontinental ballistic missile (missiles de-armed of weapons) the cheapest he could find was $20 million.

It was also pretty slim pickings if you're looking for a venture capitalist to fund your trip to Mars so the real life inspiration for Marvel's Iron Man 
had to regroup.

By the way, the Iron Man filmmaker Jon Favreau inspired Elon Musk to make tech that was only in a comic book to become a reality:



"I think it's important to reason from first principles rather than by analogy," Musk said in an interview with Kevin Rose.

"The normal way we conduct our lives is we reason by analogy," he said. "[With analogy] we are doing this because it's like something else that was done, or it is like what other people are doing. [With first principles] you boil things down to the most fundamental truths … and then reason up from there."

Elon used first principle thinking to overcome the road block that progress creates, meaning processes are created by definition to look backwards and not be questioned.

After failing to get affordable rockets from Russia, on the way back to America, Elon Musk told the aerospace consultant who accompanied him there that,"I think we can build a rocket ourselves."

Elon Musk decided to ignore everything he knew and that the public knows about the process of sending a rocket into space (via NASA).

Rather than tackle this from a 30,000 view, Musk went microscopic and broke apart the physics involved in sending a rocket into space.

Tesla's founder examined what rockets are made out of:

Titanium, copper, carbon fibers and aerospace-grade aluminum alloys.

Then, still using first principle thinking he researched what the cost of these materials is on a commodity market and discovered that the materials of a rocket costs around 2% of the selling price.

This was due in large part to the outsourcing within the space industry for all the work in building the individual parts for cutting the metal and shaping the atoms.

Musk decided to set up shop with vertical integration owning the entire process of manufacturing and launching rockets.

SpaceX manufactures around 80% of their own rocket components and does some pretty innovative sourcing for their raw materials.

One SpaceX employee bought theodolite, which is used to track and align rockets, for $25,000 on eBay after finding out the new version cost too much.

This type of first principle thinking was used across the board for SpaceX.

Instead of using expensive materials for handles of hatches, they used spare parts from bathroom stall latches.

SpaceX avoided paying through the nose for astronaut custom-built harnesses and used race-car safety belts.

They swapped out specialty onboard computers that range in price up to $1 million dollars with the same type of computer that you're using in an ATM for only $5,000.

The way of thinking by analogy, following old established-process-based routines would have you think, well if NASA can't use the same rocket twice, I doubt anyone else can.

Musk turned this whole fallacy on its head.

This approach of first principle thinking truly reached the pinnacle of rocket science innovation when Elon Musk's SpaceX designed rockets to be re-usable.

And did so successfully not just theoretically.


Falcon 9 is a reusable, two-stage rocket designed and manufactured by SpaceX for the reliable and safe transport of people and payloads into Earth orbit and beyond. Falcon 9 is the world's first orbital class reusable rocket.

[Source:SpaceX.com]


Today's blog isn't about hero-worshipping Elon Musk - it's a tale told about how to learn from what's already working but in a way that even defies this sentence.

When you talk about reverse engineering a sales funnel or an existing business model, and making improvements on it, or the poster boy formula in blogging or YouTube it's a way of learning from what's already working without really learning.

Shifting to first principle thinking means taking apart a process, forgetting what you already know about it and seeing if there is a non-linear way to make the leap to new ideas.

Even our keyboards are flawed, if you look at the top row of keys you'll see it's designed to spell out "typewriter" to sell more typewriters not for an ergonomic method of typing the alphabet into words efficiently.

But it's a process, it's just "the way things are" so we accept it.

¯\_(ツ)_/¯

Elon Musk didn't. And his results speak for themselves.

Musk cherry-picked the best, brightest avionics engineers -many formerly at NASA- and gave them the freedom to build rockets instead of push paper, get stuck in procedure and never see their dreams materialize.

Musk hosts a regular Friday lunch where anyone can ask questions about where SpaceX is going.

So the next time you're faced with a wall you can't seem to break down to either solve a problem, innovate a product, design a new marketing strategy or invent a solution - try first principle thinking.

You may just find a winner.

What something you're trying to solve for right now?


Comment below!

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The Secret Power of Follow Up Questions


Right now it is especially important to stop looking at TikTok & develop the skill of active listening.

Customer feedback is often ignored and profits are lost because a Startup founder is too attached to an old idea that is no longer feasible in today’s market.

We’ve got black lives matters protests, we’ve got different opinions on COVID-19, opinions on how the government is handling it...

What they should be doing what they shouldn’t be doing..blah blah blah. It's so much!

When you find yourself going down a black hole of madness and negativity there is another option:

Instead of just waiting for someone to stop talking and eagerly decide exactly who they are and tell them this forcefully, we can also choose to simply pause. Ask a few questions to clarify their point of view.

We can exchange the eagerness to speak our opinion for curiosity.

The Art of Follow Up Questions

I believe that right now many of us have lost the art of follow-up questions.

I was hanging out with a friend I’ve known since childhood and I share the exciting news of one of the biggest moments of my life, of launching my second business in e-commerce.

He asked zero follow-up questions and made me feel like I hadn’t even spoken. And I know honestly reflecting there were moments as a teen, I was so eager to share something that didn’t notice the other person had just shared something meaningful.

The good thing about perspective is you can use it to examine itself. Instead of the knee-jerk reaction many have to constructive feedback to say, “Well I guess I failed at that too.” < end convo > we have the amazing quality of trying just a little harder.

Studies Show That...

Right now is a great time to examine perspectives, especially our own, and see how we can do better, be better than just mediocre.

The Harvard Business Review did a study on active listening that revealed some key insights here.

Credit: Harvard Business Review


Imagine that - when someone gives you feedback and sounds judgmental af you don't receive their feedback too well. On the flip side, when feedback is delivered from someone who is active listening, it is 10 times more well received.

The study the Harvard Business Review did demonstrates this isn't just a theory but statistically proven true time after time. One lab experiment assigned 112 undergraduate students to be speaker or listener.

Another lab experiment done with 114 undergraduates at a business school. The students were told to talk about their future plans and each student was paired with poor, moderate and good listeners. This is what they found:

Credit: Harvard Business Review



Our customers deserve better too. Many are buying on debts they can’t pay back and it’s not too much to ask for active listening to play a role in the customer experience.

The Pay Off is Big

The teenage version of ourselves isn’t who we are today - we are fully capable of asking follow up questions to demonstrate sincere interest in our clientele.

And, the added perks of doing so are many. The small amount of energy invested in being curious, will often reduce conflict, and increase CTV.

The range of environments and businesses that benefit from follow up questions and active listening is well documented. In the medical peer-reviewed Electron Physician journal a study revealed that:

"One of the important causes of medical errors and unintentional harm to patients is ineffective communication. Active listening does not come naturally to most of us, and, like other communication skills, it must be learned and developed."

I definitely don't want a doctor to operate on the wrong body part because he didn't listen well! Asking follow up questions derived from sincerely listening to someone has tremendous value.

This journal also makes the important observation - active listening doesn't always come naturally.

You do have to make an effort to develop it to benefit from these skills. But, the pay off is huge:

Better business deals, better converting sales funnel, positive social circles and high-power networking.

Appreciated & Respected

I’ve learned since being a child, the value in asking follow-up questions. I've learned the value of active listening and making other people feel appreciated and respected.

Personally & professionally.

Of course, I'm still working on perfecting it but, I'm aware of where the work needs to be done which is where the first battle is won.

When someone doesn't feel appreciated or respected who's shopping at your store or contracting your service you reduce their loyalty and chance they'll give you repeat business.

In social circles, this can cause unnecessary rifts that are easier to prevent than repair.

That’s why it’s important right now to just take a moment and pause before we respond to other people.

This helps us in our business doing market research on what the customers really want instead of our assumption of how we can solve their pain points.

What are the underlying circumstances of a pain point?

What second solution are they trying to solve in addition to the first?

These sort of questions are not asked nor are they answered when we are quick to assume that we know what another person feels, thinks, or believes.

We won't know a prospects' wants and needs unless we ask follow-up questions.

Omitting this very crucial part of social interaction is what leads very good people who used to be great friends to sometimes never even speak again because they take a hard stance on one issue, and refuse to listen to each other.

With the heightened emotion, panic, fear and everything else going on right now the reptile part of our animal brain that dictates the flight or fight response just assumes that if someone doesn’t agree with us about something like Covid they must be a danger to be avoided.

While this can be understandable if someone who tested positive is out shaking hands and kissing babies and refuses to socially distance - which would be irresponsible and unfair to other people who don’t want to get sick-

In other circumstances when it’s merely an intellectual debate those follow-up questions help us to understand why someone feels the way they feel.

You will discover using the secret power of follow up questions, pausing your first reaction, that you have more in common with another person than you think you do.

And they’ll hear your point of view better if you listen first. #facts

Great Follow Up Questions To Ask

So the next time you find yourself disagreeing with someone try waiting to share your opinion. First ask follow-up questions like:

What led you to believe this?

Is that so?

What do you think of other people that disagree with this point of view?

Do you think other people may have doubts about that?

What would you say to someone that doubted that this is the best approach?

Does their opinion have any merit?

Is there anything you think you should say to someone that you respect but may not share your opinion on this topic?

Do you have any doubts about the position you’ve taken on this issue?

In Conclusion...

By simply asking people for more information you show them that you are sincerely interested in understanding why they think the way they do instead of demonstrating to them that your only interest is in hearing yourself speak or being right or just scoring points in a conversation or debate.

And we need more constructive solution-focused conversations right now, less aimless arguing.

Asking questions through active listening also shows that you respect the other person.

How many times has a sales agent tried to pitch you over the phone, or at a car dealership or at Best Buy and was more concerned with getting to the end of their pitch than hearing you?

Annoying right?

Not just annoying - it’s ineffective. The sales agents that pause and listen to what the potential customer is actually saying convert at much higher rates because they’ve made people feel appreciated and respected.

Now that you’re taking the time to really ask why they feel the way they feel instead of assuming you already know everything about them because of one word that triggered you - everyone feels better.

It also empowers you to overcome misconceptions the other person may have had about you. As well as clear up misunderstandings you had about the other person.

So ask follow up questions!

It allows us to bridge gaps rather than burn bridges which is always a lot more advantageous.

Do you have a time you wish someone listened to you better as a customer or personally?

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Remembering Why We Do This


It's easy to get stuck in auto pilot - even our reaction to the news, major events and business developments can be automated.

Whirling into chaos, we numb out and forget our big Why, for why we do this. Why we started a business, why we continue to try to improve it and ourselves and we we hope for positive change if everything seems to be burning like the Notre Dame.

When it rains we run outside to roll up our car windows, adrenalin spikes and that one task is all we focus on.

I feel like since the global shut down of cities, the echo chamber on C19 has become a little too dominating, and a message of hopelessness. The reality is, there are good moments that still happen.

Every day.

Pictured above is a man in New Jersey who used a sign to thank hospital workers for saving his wife's life.

"Thank you all in emergency for saving my wife's life," the man wrote on his sign. "I love you all."

The nurse who snapped the photo is Allison Swendsen, who later shared the photo on Instagram and Twitter, where it quickly went viral.

When you are running your own business, crunching numbers, fighting with Facebook when they disable your ad account for no reason at all - it's hard sometimes to touch base with reality.

It's tempting to get sucked into the negative news vortex as well. But we are more productive when we nourish heart smarts and take time out for self care.

We function better, make more informed decisions and see more options open when there is also a little extra inner space that comes from setting the intention to genuinely care about your community, your customers and yes...your self.

A friend of mine recently told me that she felt like with all my big plans, launching a second business, being mentored by millionaires in ecom, writing a book - that I had forgotten to actually love myself.

It felt like I was being put on the spot and forced to be vulnerable while my attention was more focused on impressing this attractive girl I went to UT with, telling her all my grand designs.

She had a point - and I took it seriously.

It wasn't something that I vaguely considered - I set a specific intention to meditate on this during a break in one of my work days building my eCommerce store.

I focused on good moments that happened in my life, the things I've accomplished that I can celebrate as being uniquely me. Not just college degrees or starting businesses but repaired friendships, kind acts for others and developing self awareness.

My heart, which was weighed down with over concern for national issues, the pandemic, people I couldn't help but want to save - felt a release. The attachment lessened to trying to change things I couldn't, at least at this moment.

Afterwards, I got some great news for my business and even better developments unveiled themselves for my new startup.

It isn't a coincidence - there is a causal relationship between our mind state and emotions, and the quality ranking of business decisions -personally & professionally.

According to the Harvard Health Blog, self-care through exercise changes the brain to improve thinking skills:

"Exercise helps memory and thinking through both direct and indirect means."

"The benefits of exercise come directly from its ability to reduce insulin resistance, reduce inflammation, & stimulate the release of growth factors—chemicals in the brain that affect the health of brain cells, the growth of new blood vessels in the brain, and even the abundance and survival of new brain cells. Indirectly, exercise improves mood and sleep, and reduces stress and anxiety."

"Problems in these areas frequently cause or contribute to cognitive impairment."

This is good to remember as we all teach ourselves how to cope with lockdown as discussed in Monday's blog.

Need ideas for how to change up your self-care rituals or want to start from scratch?

Here are 80 Self Care Ideas which include:

√ Journaling
√ Taking time for slow contemplative morning coffee
√ Bookclubs
√ Exchanging social media time for nature time outside
√ Getting up early and reading inspirational books

That man in New Jerz, with his simple sign but powerful message, was so affected by the work done by nurses at that hospital, and his wife's life was saved, that he took the time to share this message even with social distancing.

The nurses that saw this both on social media and at the hospital went to work the next day, even more dedicated to saving lives and feeling glad they are appreciated.

Turns out compassion is great for business.

So take a moment to reflect on why you should love yourself and appreciate the efforts you've taken to get here today.

This will improve your mood, reduce stress and help you make even more strategic choices with better outcomes in your business.

What experiences have you had that give you hope? Comment below!

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The 5 Traits of Emotionally Intelligent Business Leaders

Credit: Morning Brew


In the unprecedented changes we all face right now, it is sometimes unavoidable that workplace stress may rise. If you're keeping up with my blog you're employing top level SEO tips now but still may be getting stressed at work.

The usual suspects are interoffice politics conflicts, changes to how work is done or departmental shifts and of course new changes in technology (we can video chat now but still can't get the computer to load fast).

According to National Center for Biotechnology:

"Stress-inducing management practices included unrealistic demands, lack of support, unfair treatment, low decision latitude, lack of appreciation, effort–reward imbalance, conflicting roles, lack of transparency and poor communication."

While businesses can't control global pandemics, interpersonal conflict can be managed more effectively. Work-related stress is decreased the higher the emotional intelligence is of those most affected.

What is Emotional Intelligence, Exactly?

But before we dive into skill sets, let's get on the same page on what exactly Emotional IQ is.

According to dictionary.com Emotional intelligence is defined as:


Psychology Today defines Emotional Intelligence as:

Emotional intelligence is generally said to include at least three skills: emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.

Why Is Emotional IQ Important In Business?

Whether you're the CEO of a company, a mid-level manager, or an employee, those who are high in emotional intelligence are better able to manage their emotions and the emotions of others around them.

This adds tools which allow them to be more effective managing pressure at work.

Below you'll discover:

5 ways that emotionally intelligent people handle work-related stress better


1.  Amygdala Reactions Traded for Neocortex Responses

Ever been told to think before you speak, and thought, "What a novel concept, I'll do that of course!" and find yourself blurting something out later that you didn't intend to?

Emotions run much faster than thoughts and in certain moments like during road rage, we can literally see red when they overwhelm us.

On average, it takes around 6 seconds for our "thinking brain" also known as the frontal neocortex, to receive the same info that our "feeling brain" or amygdala gets first. You can see how this may cause a problem when attempting to respond reasonably right?

What happens often when we overreact is that there is a surge of emotions that is bigger than is really appropriate for the situation that floods our body.

So that moment when someone cuts you off, then goes slower than the speed limit (can you feel yourself reacting even right now?) is triggering the emotional brain to react first, within 10 seconds you can stop the rollercoaster of reactions when you think about how much more your life is worth than getting even with the one who cut you off is worth. That's your neocortex reasoning out cost benefit analysis.

Credit: https://nba.uth.tmc.edu/neuroscience/m/s4/chapter06.html


Here's the key: if we don't react right away, our neocortex's thinking process is activated which helps us make better decisions weighing out multiple outcomes of different actions.

2. They Know When to Take 5 to Gain Perspective

The brain is going to do what the brain is going to do - but emotionally savvy workers and management understand when their stress levels reach a peaking point where self-control starts slipping.

Business leaders and workers that are emotionally intelligent - and actively working on tuning in to this - get a lot more out of emotional energy expended at work. They intuit when breaks are needed to get space between a situation and their reaction to it.

3. They Name Names - in a Good Way

Another feature of emotionally intelligent business owners is that they know sometimes it is best to name the emotions they are feeling. This takes the bite out of the insta-reaction mode.

It can also be humorous to name an overreaction out loud - and humor is a great diffuser of tense situations.

4. High Emotional IQ People Identify Triggers & Respond Calmly

You aren't able to de-escalate a tense situation if you don't know what is creating the tension. One of the huge benefits of having a higher emotional IQ is being able to ID specifically what is triggering tense reactions.
Knowledge is power: once you realize what is setting you off, instead of reacting with anger because you were caught off guard, you can stay calm, positive, use active listening and set boundaries.

5. Emotional Intelligence Lets You Know When to Open Up

There are two extremes you may see in the workplace:

a) A co-worker or employee tells you their entire life story the first time you meet

b) A boss or work colleague never reveals how they are feeling, you walk on tip toes or don't interact at all

Finding a balance between these extremes involves knowing when to open up and become vulnerable to increase work cohesion which also furthers productivity.

Having higher emotional intelligence allows one to be aware of interpersonal relationships and signals when to enforce the company standards uniformly and when to humanize an interaction with empathy and understanding.

Deadlines might not be met, sometimes projects don't go as planned, other moments the wrong person is blamed for results not being ideal because another person wasn't pulling their weight.

Cultivating the capacity to not respond the same way to all external stimuli, like a robot might, but sensing both when showing a little vulnerability yourself is appropriate and when being open to others sharing as well is a function of emotional intelligence.

This ultimately improves teamwork, creates tighter knit workplace communities and reduces stress in interpersonal interactions. Authenticity is more than a buzz word - it makes one more relatable as long as you walk the walk you talk.

How can you use this strategy in your business? What situations have you seen benefit from the features of emotional intelligence described in today's blog?
                                              .  .  .

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Dakota Access Pipeline Court Ordered Halt


Sometimes a business losing out is a good thing for the global impact. Not every business is well adapted to current times and sometimes the market needs certain business models to die out to make way for something better.

As retail businesses learn to adapt so they don't close, the oil industry which is responsible for millions of deaths, wars, and occupation, is struggling as well.

You may have forgotten with the huge headlines coming and going in rapid succession, from Black Lives Matter protests to covid craziness, that the Dakota Pipeline threatened the livelihood of thousands native to the planned development site.

Dakota Access Pipeline TLDR History

Informational hearings for landowners took place between August 2014 and January 2015. Dakota Access, LLC, controlled by Energy Transfer Partners, started constructing the pipeline in June 2016 and cost $3.78 billion dollars.

Protests of the Dakota Access Pipeline occurred at several places because of concerns about the pipeline's impact on the environment and to sites sacred to American Indians. Indigenous nations around the country opposed the pipeline, along with the Sioux tribal nations.

The Obama Administration spoke out for the need to analyze environmental impacts more, then later President Trump did his best to fast track the pipeline into operation. Trump signed a presidential memorandum to advance approval of pipeline construction.

Then the Cheyenne River Sioux sued this decision, citing an 1851 treaty and interference with the religious practices of the tribe.

The pipeline goes underneath Lake Oahe, a water supply source for the Sioux Native Americans. The pipeline became active May 2017, despite almost 15,000 people from around the world protesting, staging sit-ins for months near the Standing Rock Indian Reservation.

The pipeline commercial operations started without oil spill response plan for the Missouri River crossing and without emergency response cleanup equipment stored nearby.

Jesse Jackson called the move to put the pipeline closer to the reservation, "environmental racism," as ABC News reported. But the plot thickens like a cup of day old coffee - why would Trump be so eager to support the pipeline?

Trump's 2016 federal disclosure forms show he owned between $15,000 & $50,000 in stock in Energy Transfer Partners - the company in charge of constructing the pipeline - per Al Jazeera.

Surprised? There's more. Energy Transfer Partners CEO Kelcy Warren gave $103,000 to the Trump campaign, as Reuters reports. Despite how crazy this sounds already it gets even crazier with Russian hackers.

Russian government's Internet Research Agency Troll farm spread misinformation on social media sites like Facebook, Twitter and Instagram by creating a fake Facebook Page to enrage people with posts about the pipeline, same sex marriages, and racial issues.

As far as a business model, the oil industry is definitely anachronistic, as surveying your customers for what they like and giving it to them is one of the fundamental ways to grow your brand.

This isn't exactly a strategy being used here. But, there seems to be a positive turn of events. Well, not positive for the oil industry, but positive for the people it affects.

Dakota Access Pipeline Court Ordered Halt

Reuters states:

According to the ruling, the U.S. Army Corps of Engineers violated the National Environmental Policy Act (NEPA) when it granted an easement to Energy Transfer LP (ET.N) to construct and operate a segment of the oil pipeline beneath Lake Oahe in South Dakota, because they failed to produce an adequate Environmental Impact Statement (EIS).

The court ordered Energy Transfer to shut and empty the 570,000 barrel-per-day (bpd) line within 30 days, closing off the biggest artery transporting crude oil out of North Dakota’s Bakken shale basin to Midwest and Gulf Coast regions.

My Take

It is a complicated issue, at least the shutting down part is. While most people not either getting bribes from the oil industry as Trump was blatantly benefiting from or working for the oil corps, would agree that it's not good to endanger the water supplies of local residents, closing down the operations faces additional complications.

First, many jobs will be lost for those working the pipeline, which will cause a loss of economic stimulus from those workers spending their money in the local economy as well as their own struggle to survive.

Second, there will be a question of retaliation from the oil industry. This could take the form of people they hire to sue, or get elected and pass laws hurting Native Americans or other black hat tactics.

Third, it's going to be complicated trying to get the oil in the pipeline now, out of it, and transported elsewhere. It's likely the unused oil will be transported via rail cars to the west and east coasts.

So hey if you own a rail car company - there is some money to be made with this shut down. Many environmental and locals to the area are super relieved and happy to hear this news.


But, there are other elements at play that while working against the oil industry, in a way, soften the blow to their business, in that, oil consumption nationally is already at an all time low.

This is because of covid, people are staying home more, going out less, and using their cars a whole lot less. In addition to individuals, large events people drive to are canceled. 

Those high school and college graduations that were canceled also mean thousands if not tens of thousands of relatives of graduates, especially in college, who live out of town, aren't driving to their family's graduation ceremony. 

There are many other examples of where and how both individual car use and public transit and cross country bus transit are down.

Now, in the aftermath of the Dakota Pipeline shutting down, there will be less oil consumption, yet, we already weren't using as much oil as pre February 2020 this year. So..does it matter that much anyways? 

Ideally, society as a whole would have shifted before now to more renewable sources of energy due to countless studies on the global impact of fossil fuels. It's just hard to convince established industries, with deep pockets and large contributions to politicians who pass the laws regulating oil to switch to going green. 

Perhaps this is the push we needed to ramp up infrastructure around sustainable energy? I don't know. But I do know thousands of Native Americans are happy their water supply and burial grounds aren't threatened anymore. 

This just brings up the important point to think about: if your business model involves harm to other people and the environment, it is time to rethink how you're strategizing for the long term. Certain businesses should be allowed to die.

Operating a business that has longevity means your marketing plan and long term strategy is just as responsive as site optimized for mobile viewers and social media presence.

The values that your company publicly demonstrates is the most attractive value proposition or unique mechanism think tanks can come up with. After all, like attracts like.

                                              .  .  .

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Great Leaders Don’t Create Robots

Credit: Rock'n Roll Monkey


Does every piece of news, blog and social media post have to reference COVID19 right now? While we are limping our way through a pandemic sometimes there needs to be a break from obsessing. 

During a crisis we look for leadership to guide the ship we're sailing into safe harbor. At every company, you'll have tons of managers but not very many leaders. Let's talk about leadership. 

At an email-marketing conferences I attended, the speaker made it a point to communicate that we won't succeed without a solid plan.

To attempt to keep doing the same thing without strategy is called "hope marketing" and makes a lot of folks live the reality of "broke marketing."

Hope without a strategy doesn't create leadership. Leadership is developed when your hope and positive thinking are matched with a concrete vision of the future and a way to get there.

Real Leaders Know It Ain't About Them

Word of mouth is one of the most powerful ways to grow a tribe, to create a group of people dedicated to a specific purpose or cause. You'll find this in any major sport - word of mouth is a powerful driver and builds communities.

One of the mistakes people make is defining leadership as the worship of a single person. Identity politics is one of the most divisive cancers right now plaguing America. 

Leadership that lasts beyond tomorrow and creates a strong community grows when the leader gives people a platform for spreading ideas that work.

Who do you trust more: an ad you see on your Facebook Newsfeed, or a recommendation your friend made? The friend of course. The culture around a product or service grows when 
people recruit other people. That's how ideas spread too.

People won't do it for you - they do it for each other. Leadership is embracing that it really isn't all about you. It's about the movement you're creating. The shared values of those who follow you.

Change is Inevitable - Except from Vending Machines

Generally speaking, managers don't like people that stick out. By definition they want everyone to tow the line, and stick within established rules. 

Many companies have PR statements that say they are about innovation but reward conformity more than anything else. It was definitely like this when I worked in tech at Facebook. You didn't want to stick out in any way. 

Managers were overworked and had no bandwidth to recognize the talents of their employees. I quit my job at Facebook because of this and started a successful consulting firm and e-commerce ventures.

I was a deviant - I didn't fit in with the status quo. But neither did Elon Musk, Henry Ford or Tony Robbins. All of them are outliers that challenged conformity. While I wouldn't say my contributions to society can light a candle yet to these notable people, there's something important to worth mentioning:

Managers don't like deviants, they don't like nonconformists who may be eccentrics or mavericks with too much individual personality. Deviating from conformity is a failure for a manager working to deliver within the rigid lines of their role. 

Managers crush nonconformists - that's what they do. Managers don't inspire people. Leaders do.

Leaders understand a different outlook: change is unavoidable and also one of the keys to success. Not human robots.

Credit: Craig Sybert


As it turns out, when you have a workforce that is dedicated to change and more fully engaged in making things happen
-- not only are employees happier but they are also more productive.

This is a much better way to organize a business than making people walk on tip toes, using threats of losing job security and fear as a motivation to do a good job.

Leadership isn't just popularity, power and showmanship.
The Harvard Business Review states:

"A successful leader as one who can understand people’s motivations and enlist employee participation in a way that marries individual needs and interests to the group’s purpose."

Find Someone Succeeding & Encourage Them

When someone at the job place has created a workaround, or another way of doing routine work that works better, instead of punishing them for not conforming shine the spotlight. 

While it won't always be the case, often innovation comes in small packages from employees just figuring out a better way to do a task that isn't officially sanctioned in the employee handbook.

Great leaders find someone deviating from the norm creating success - and encourage them.

Many things we know and love as part of every day life happened because someone did something different than the norm and challenged the group-think of conformity in the workplace, society or within a specific industry. 

Air Bnb is one example of this, so are Lyft & Uber, as well as Google's Gmail as mentioned in the blog about managers needing to adopt flexible strategies from leadership to keep folks motivated post COVID (to not just do the minimal but to exceed expectations).

It's raining right now in Austin, Texas and Leonard Cohen is playing on the online radio station I listen to, Radio Paradise.

As I listen to the lyrics sang, I think of leaders who inspired me in my journey from 9-5er to entrepreneur. And the traits they have in common. 

One of the shared attributes every one of them has, is the ability to put aside their own ego and become sincerely invested and curious in how other people think, feel and perceive life.

Who are some great leaders you've met in your life? Who inspires you?

                                              .  .  .

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The Economy of Integrity

Credit: Bonnie Kittle


We live in uncertain times but one thing we can all count on is our own ability to frame the social interactions we have. This is both in our personal lives and in business connections when we interact with other business owners or potential partners for joint ventures and more.

It's one of those nuances of human behavior often ignored - are you being the best version of yourself?

This is where professional development meets personal development. Why is it so hard to take a step back outside the echo chamber of previously held beliefs?

Some of it is habit. Habit in how we think of ourselves, the world, other people and our potential. For many, their careers don't take off until they figure their shit out, as a person. Yet - you won't see this taught in MBA programs at major universities.

It's Not What You Do It's How

There are tons of awful people that donate to charities yet abuse their spouses, do unhealthy amounts of drugs and never take a long hard look at who they are actually becoming aside from profit margins met.

Have you ever tried to save a friend from themselves? Passionately advocating on how to dodge the bullet you see headed towards them from their current actions and life path?

What usually happens?

A shit ton of defensiveness and resentment.

Leonard Cohen once sang,

"And I lift my glass to the awful truth
 Which you can't reveal to the ears of youth..."

Cohen sings of the eternal resistance of being told what we know is true - that perhaps we aren't trying hard enough. Perhaps we owe it to ourselves to be a bit more honest on if actions taken are doing justice to the version of ourselves we become when energy follows thoughts.

The act of becoming is talked about in many esoteric texts and yet very divorced from the business world, as far as an inherent quality we associate with success.

The art of becoming is the acknowledgement we aren't perfect but also aren't helpless about who we become during the process of living our lives.

I've been blessed to meet, rather recently, a number of influential multi millionaires at the top of their game for their industry. And in this circle something is different than others I've met in previous years who were also successful in business.

These people, many of whom know each other, have spent time understanding who they are and reflect honor and integrity into how they do business and affect the world.

Back to the friend you're trying to save analogy (happened several times for folks I know). It isn't what you're saying. The content is gold - your intentions are pure, you don't have anything to gain here. It is all for the sake of your friend who is fucking up that you want to save.

It isn't what you say, it's how you say it. If anyone feels lectured to, instant walls go up. Higher than the BS ones the prez wants to build between USA and Mexico. Just add water or err um..strongly worded advice.

People feel the energy coming from you behind your words. This has parallels in the start up world as well.

LTV Isn't Accidental

Of the highly successful 7 figure business leaders I've had the luck to meet, connect with, and in some cases become friends with - the feeling of 'this person genuinely cares for others' and reflects that in how they do business is a great predictor of not just success but longevity.

You may have heard of LTV, the life time value of a customer who makes multiple purchases with your business. A customer's LTV exponentially increases if they trust your business. This is the economy of integrity.

When customers feel a bond because of the tribe you've created based on integrity, the rituals specific to your business, and the values you stand for (and what you won't accept: read I'm Not For Everyone) this not only increases long term profits but you become an excuse for others to rise up and act better.

Do we need to wait for Christmas to be generous, forgiving and proactively giving?

Of course not. It's an attitude. An attitude of gratitude. Ok I did see that on the wall at a meeting I was at back in the day. But despite it's rather pithy phrasing, it speaks to deeper concepts.

It's the idea that every Sci Fi author understands - sometimes we are world-creating. We create a micro world of who buys our product or service and determine what kind of environment and culture we create.

Make use of the free will and choice we do have to lead a company based on values of integrity. It gives back so much more than it takes. Your influence continues to grow positively and affect the lives of others in a way that inspires them to do the right thing.

Don't Take My Word for It

Don't take my word for it - plenty of studies from multiple sources back up, empirically, the values delivered by being a decent person, and how that decency affects organizational structures beneficially.

From the National Academy of Sciences:

"Leadership by individuals of high personal integrity helps to foster an environment in which scientists can openly discuss responsible research practices in the face of conflicting pressures. All those involved in the research enterprise should acknowledge that integrity is a key dimension of the essence of being a scientist and not a set of externally imposed regulatory constraints.


To the Journal on Public Integrity and Ethical Leadership: 

 “ 'Moral values and norms' are often absent when scholars are involved in describing, explaining, and understanding the reality of governance and administration (the dominant focus is on goals and interests; biases and irrationality; institutions; and context and power). An “ethics and integrity turn” in the dominant fields of study is needed."

The Economist referenced a study ran by Tim Hird of Robert Half Management Resources who aptly said:

“Companies with strong, ethical management teams enhance their ability to attract investors, customers and talented professionals,” explains Hird, adding that ethical behavior starts at the top and allows companies to create a culture that values integrity."

Going back to the friend analogy - the reason I bring this up is that this fits your engagement with your customer base as well. If you really want to help your friend out and avoid a slow motion accident you see coming, listen first. Focus less on the righteousness of the point you're making. More on what his or her needs actually are.

Same goes for the impact your business has on the world through the interactions your clients have with each other, with your business and others they come into contact with after purchasing.

When the person you are is reflected in the values of your company, this ripple effect increases CTV by just making people feel more comfortable because they know, see and feel your integrity.

You may just inspire them to also live their lives with higher integrity - helping your business thrive through word of mouth, increase customer retention and long term profits but also help the world become a better place.

"The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office."

-President Dwight D. Eisenhower

I'd like to hear your comments on your experiences as a customer and business with integrity.

                                              .  .  .

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The Power of Tribes

Credit: Joel Mott


We live in challenging times right now. Police brutality has led to business closures from storefronts near protest marches, COVID19 panic buying has led to food and toilet paper shortages and many college graduates, like myself, were stripped of the gift that walking across college stages in grad regalia gives our hearts and souls.

Would be memories never created due to the bizarre pausing of normal life, as we all wait, breathless, for the next thing to happen, hoping paradoxically for things to return to normal.

Business right now is also juxtaposed with innovation opportunities but strained to maintain existing product lines above margin.

Steve Jobs' iconic slogan for Apple, "Think Different," really applies to all verticals still attempting to run a company in these challenging times.

How to Challenge the Status Quo Correctly 

Companies that defeat the status quo often succeed where many fail. Whenever the state of affairs is changing, it gives one a chance to be remarkable.

However, many grains of sand make up a beach. Microinfluencers are forgotten by heads of marketing as they push out more cold audience targeted ads.

When you challenge the status quo and can follow through with incredible products or services so unlike what's already out there you start to build a cult following & the story of your business changes.

This following is what makes the difference when you actually are

"Thinking Different."


Quality always beats out quantity. A highly engaged group of followers will recruit more people to join your tribe. They'll take the lead creating micro leaders to step up to the plate and push the envelope. 

Nature Abhors A Vacuum

The problem is, there is such a large amount of people that have convinced themselves that it's best to do nothing. That's part of the reason why we see Black Lives Matter protests striking a chord globally. The sleeping masses have woken up and see doing nothing isn't enough now.

To build a business, you need to build a brand. To build a brand you need to build a following. To build a following you need to think differently than the other millions of brands out there saying,

"Buy my stuff, buy my stuff."

Nature abhors a vacuum. A vacuum exists when many who think alike, share pain points your product or service can solve but see no leadership to guide them forward.

Leaders find out how to enter these vacuums and generate momentum. They create the ripple effects the world feels later, after critical mass is reached.

This type of movement generates another type of momentum: the speed of shared trust, the pace of belonging, the transformation of individuals into a tribe.

Be Congruent Inside & Out

Distinguishing your customers from other brands and their clients takes some work. You need to develop your own rituals unique to your company's vision.

Don't be afraid to be a little eccentric. As long as it isn't forced. Jobs was probably very socially awkward but with a genius for aesthetic design.

The funkiness of having all MacBooks after a certain period, come with Garageband, a program to create music, really helped solidify Apple's tribe from competitors.

When you're feeling stuck, think about rituals you enjoy. Contemplate how to integrate these with your tribe. What are things you enjoy, hobbies-wise?

Take a moment to see if you can repurpose some of these activities into a ritual for your company. You may see there are areas you can still rise to challenge the status quo and become remarkable.

                                              .  .  .

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How Entrepreneurs Go From Good to Great

Credit:NeONBRAND


As an entrepreneur you are a risk taker by virtue of your chosen profession: to be a leader instead of a follower takes courage. But how good do you have to be to succeed? How is success defined in your professional and personal life?

My last blog, COVID Economic Recovery Solutions, discussed the benefits of investing in employees, and seeing the return of professional development in productivity, profits, and increased word of mouth marketing.

In the same way you may invest in your staff, you can also invest in your company's other assets.

Don't Settle for Good Enough Go for Great

We walk a fine line between "just good enough" and "great." To the average suburbanite, just being able to pay bills without a boss breathing down your neck is a huge success.

But the line between good and great, while being thin, is what separates the quitters from the Elon Musks and Steve Jobs of the world. Entrepreneurs benefit from a daily check in and brainstorm sesh on how to make what's good even greater.

You will feel the difference, those few extra hours here and there add up to the bling, the shine, the razzle dazzle of a clean mean business machine. Your customers will feel the difference too when you put in the energy to fine tune and improve what's "just good enough" into something truly excellent.

Drive & Dedication

It feels good to solve a problem - this is at the heart of 99% of all marketing messages. When you've gone through the rigmarole of questioning how to fix something until that eureka moment - it's satisfying to arrive.


But don't rest on your laurels. The allure of complacency is strong and keeps you at mediocre instead of embracing your brilliance. You have to cultivate the inner engine to improve. It has to be an attitude. A mantra.

Once you create the habit of improving, you can't help but get better. This is across the board, personal, romantic, business, family, social life, hobbies, sports - attitude is gratitude.

What I mean is, you'll thank yourself for creating the habit of dedication to improvement. It's a new routine that once developed will help you reach the next level of your potential.

Self Sustaining Networks & Teamwork

There are plenty of entrepreneurs who can wear 10 hats and play multiple instruments. But to be truly successful as an entrepreneur, this means building a strong network. Creating a team that fills the gaps in your own competence is part of what crosses from 'just good enough' to something great. 

I chose to use the word sustainable with a specific intention: The personal and professional networks built must be mutual, reciprocal and headed towards a destination that is beneficial.

If only one business is benefiting, see where you can help the other business benefit even more. This goodwill will not go unnoticed. It's all about who you know right? You may catch the eye of an affiliated interest that yields even greater return.

At the very least, you've increased loyalty to your brand and secured a better professional network.

The Self Efficacy Question

Self-efficacy is, in a nutshell, increasing your abilities by believing that you can increase your abilities. And of course taking action to increase them.

It's shown remarkable results in test scores in children in Kansas City, Missouri, and strengthening people's beliefs that they have what it takes to succeed produced even better results in college students at University of Wisconsin Milwaukee.

Student underachievement brought about by low academic motivation is a major factor contributing to school dropout levels according to the Department of Teacher Education and Higher Education at the University of North Carolina at Greensboro.

Beyond Social Cognitive Theory in an academic setting, self-efficacy has huge potential to help businesses improve. 7 League Boot leaping over obstacles with emotional resilience is achieved by believing that you can overcome these obstacles.

The consistency and commitment to keep on trucking, and examine your methods for achieving success along the way is the key to making that success a reality.

Live, Breath, Sleep the Mindset of a Champion

Whether you're fighting cancer, winning an olympic gold metal, or mastering the art of public speaking - the mindset that you have frames your ability to perform at low or at peak levels.

To even consider quitting a day job requires a whole shift of mindset. But let's take that one step further.

When you believe your company will succeed, in addition to making the efforts to ensure it will, the mindset of a champion means that that needed grit to not only survive but to thrive is present.

Having the mindset of a champion doesn't mean you ignore the less-than-great realities of a situation or sugar coat the gaps in your business.

It means you don't hesitate to face these head on, and do what it takes to succeed. With of course, no moral ambiguity. Doing the right thing, for your business, only improves who you are and the quality of customers you attract.

I've mentioned this before, but one of the defining moments of my life was when my childhood mentor drove me to a homeless shelter when I was kicked out of my mother's house.

He let me know that while he doesn't support this happening, I also needed a wake up call and realize that even if I didn't like my step father, I had to do what it takes to survive with a roof over my head.

Hows that for a gut check?

I didn't have the mindset of a champion then. But 3 days ago I graduated the University of Texas at Austin, having gained acceptance into UT with a recommendation letter from the president of Austin Community College.

It was a hard struggle but once my mindset changed from victimhood to proactive reluctant hero - life aligned to produce the results I wanted.

The same is true for entrepreneurship.

What separates us from the 9-5ers is our ability to innovate, think outside the box, create solutions, and have an unshakable belief in ourselves, our brand and the goals we set out to achieve.

This is the mindset of a champion.

                                              .  .  .
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COVID Economic Recovery Solutions – Treat Employees Right

Credit: Husna Miskandar


The economy's crashed, hundreds of thousands of jobs are lost and now as society begins to rebuild and open up again it's time to rethink how jobs are structured.

Recently, when moving 4 filing cabinets out of my living room, in order to build an at-home library I spoke with the manager at U-Haul. There were 7 people waiting, with an average wait time of 40 minutes just to check in a rented truck or U-Haul van.

When I asked the manager, a man named Christopher, if it was possible to hire one or two other employees to help manage the customer load he replied,

"I can't get people to work here. They all want to stay home and collect unemployment benefits due to COVID."

I was shocked that the economy is hurting not just because of COVID fear making local governments close down brick & mortar shops but also due to people not wanting to come to work to mooch off of unemployment.

Credit: https://writingboots.typepad.com/.a/6a00e55283a630883401bb0953519e970d-pi


This hurts retailers but also local cities and their economies because when and if local businesses reopen, if they are understaffed, with long lines, it's just going to push consumers to order on Amazon instead of shop there.

Obviously some businesses like U-Haul you can't order online..though drones are doing some amazing things these days.

Low Quality Jobs = Low Quality Work

Aside from the rather unique moocher situation with some staying home to college a paycheck and not working remote but living on tax-dollar funded government benefits...

- There is a lot to be said about flipping burgers or working a register or answering phones and being treated poorly by management.

The Trickle-Down Effect of Incompetence 

When the number one concern of employers is not investing in employees to create a high quality work environment, but how can we cut costs, outsource labor to 3rd world countries, lower the hiring wage, reduce worker hours and spread them out over more employees and reduce benefits - well is that motivating people to do a good job? 

The question answers itself. If an employee is given a half-ass training (because the manager is also underpaid and under trained), and they are disrespected and made to feel like:

"You are easily replaced so appreciate this shitty job,"

Then it's the trickle down effect of incompetence.


On the other hand, if employers approached training employees as an investment, with professional development included to help employees not only gain competence but additional skill sets to make them more of an asset to the company and their growth opportunities - this changes the ripple effect in workforce management.

Investing in both higher wages and professional training, with work culture more evolved than mashing buttons to get minimum wage then employees will find their own reasons for working harder to do better.

This creates a better quality product or service for the end user that the company serves, which then increases customer retention, loyalty and lifetime value.

Brand loyalty is something that shouldn't just be customer-centric. Brand loyalty cultivated in both the customers and the employees, when increased also increases profits and productivity. 


Strikes at Whole Foods and Amazon 

If decision makers at the CEO level can't read the room or doubt the logic in the above paragraphs just look at the strikes by Whole Foods workers and Amazon employees who continued to toil on in unsafe working conditions.


When you aren't given a lot benefits-wise, as a bargaining chip from your employer, you don't have a lot to lose if you get fired for striking.

This loses time, money, convenience, customer satisfaction scores drop and just as employees leave for a job that pays $1-3 dollars more an hour so will customers when there are delays due to poor work ethics and project management skills by hiring managers and those who structure employee business models.

Businesses Have to Adapt to Survive COVID19

Instead of making excuses about how an existing system can't change, employers should wake up and smell the Jamaican Blue Mountain Coffee: with the lack of foot traffic now is the perfect time to retool the business model

Sam's Club, Costco and HEB grocery store have all taken the lead here and raised wages for their employees as well as invested in their safety.

As mentioned in management philosophy blogs, research has proven beyond a shadow of a doubt that when intrinsically motivated individuals apply their efforts to a task they are 10 times more productive and successful than people who are only money-motivated.

This means it isn't just about the money - don't treat your employees like dirt anymore and they will reciprocate. So few jobs actually invest any sincere time in building new skill sets in their employees but every time a company does this, the employee becomes an unofficial brand ambassador.

Feeling respected and appreciated is the cornerstone for every social interaction that's successful, from family, to relationships, to friends to business both B2C and B2B.

Creating this feeling in employees with concrete specific investments in improving their abilities, you now have a spokesperson for how great your company is. Many of these employees are like micro influencers with their own social networks sometimes rather large.

More employee loyalty creates more profits because you get better work done, word of mouth organically spreads to their friends, families, and facebook and twitter accounts without a single ad dollar needing to be spent.

In a large company multiply this by 100 or 1000 - it's pretty damn clear it's stupid to treat employees as disposable to-go containers or warm bodies to fill a space when there is a much higher return from professional development in the workspace.

Where We Go from Here Matters

Ecommerce is booming, many jobs and even schools may utilize more remote work than in person attendance now. Businesses will have to adapt to a post-COVID world in order to survive. This means the old guard has to change.

Instead of hyper focusing on reducing labor cost - putting some real thinking and research behind it to create a 2020 strategy that involves treating and paying employees better, will only benefit everyone better and rebuild the economy. Mic drop.

                                              .  .  .
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5 Steps On How To Overcome Sales Objections

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Every business has to overcome sales objections, spoken and unspoken, to grow and prosper.

Whether your company is B2C or B2B, the sales process of client acquisition will always involve initial objections before purchase.

There are certain tactics that work across the board, in most verticals, so today we'll go over how to overcome sales objections to get the sale.

Anticipate Objections

It sounds simple, and isn't impossible to do, yet it isn't always common to hear a company be the first to say your objections. It's incredible effective when you do this, saying something like:

"I know you're probably thinking, this is way too expensive, but honestly can you put a price on happiness?"

By calling attention to a topic that many customers want to avoid, which is their reason to object to buying, you start to overcome objections before they happen.

Anticipating objections means taking the initiative, and calling out objections as you sense them. There are the standard objections, and also new ones specific to your prospect and this particular selling circumstance.

How can you sense which objections are hidden beneath the surface but aren't being aired out? By changing the nature of how you're listening to your prospect.


Always Active Listen

Many people, regardless of trying to make a sale, will listen only to wait for their turn to talk. This won't get you the sale. Listen with the intent of understanding. This builds trust with your potential client, and allows you to hear the 2nd reason behind a no.

The first reason is the surface level 'no' which doesn't have the emotional triggers that the real reason for the no has. The real objections are rooted in emotion, and association.

When truly listening to understand, there is more data to draw from. You start to get the feel for what isn't being said, as well as what is being said.

This creates an opportunity to anticipate their objections and have a solution ready to go in your response.

Respond

Your response should validate the type of concern that the prospect has, even if it’s that your competitor offers a better deal.

Even if it’s the latter by using curiosity, not defensiveness, you’ll be able to fully explore what is that the prospect likes better about the competition.

Many times it’s just a matter of sticking with what they already know and not wanting to risk an unknown.

In other cases, by asking questions with 
a true active listening approach, you’ll find that the customer isn’t as sure about their decision to go with the competitor.

You’ll unearth new pain points about 
the business they currently use, and can position your reply to show your company
connects those gaps.

And if it doesn’t, you’ll also be in a great position to use this 
as market research and tweak your own business model to offer what your competitors don’t offer but your customers / their customers want.

This is a high leverage position to be in.

With my clients, who are tired of getting Facebook ads disapproved without a solid answer from Facebook as to what part of their ad triggered the disapproval - I offer something no other competitor can offer:

Insight into why Facebook makes certain decisions, and the exact words, copy, in ads and landing pages, that caused the ad to get flagged as well as what ad copy would be approved instead.

This enables me to acknowledge gaps in the market, identify objections, and overcome them ahead of time by offering a solution Facebook doesn't offer - a clear explanation of what caused an ad to be disapproved and guidance on getting it approved.

(Does your agency need a FB Policy Expert? Schedule a free discovery call here)

Confirm - Check for Understanding 

After discussing their objections, and how your company overcomes them, touch base to make sure you’re on the same page.

In schools, this is called a “Check for understanding” where a teacher double checks the class understands the material thus far, before moving on to new topics.

This is very similar, you’re the teacher, with the secret knowledge, and your prospect is the student, yearning to learn, even if they don’t know what is possible to learn.

Look for the confirmation, by paraphrasing their objections, summarizing your response and defeating of the objections, and ask if that sounds right.

Budget concerns - If they are objecting due to you haven’t built enough value first. It means you need to build more value.

I need to talk to my husband - We’ve all heard this one, or a version of it. 
Make sure that you aren’t playing a game of telephone and get the decision maker (DM) on the phone, or in the meeting before going for the close.

I’m too busy right now - Emphasize the fear of missing out, either a quantity scarcity, or a special price scarcity as the price will go up after tomorrow, or for a mastermind group, there are only a few spots left approach works well.

I need to think about it - This is a question of credibility, trust, and the value that’s been built (or hasn’t been built) about the product or service.

Price 

If a prospective customer says your service is too much, it’s to your advantage to know what the competition is offering.

The difference in cost can be overcome with the unique selling mechanism your company has, that’s part of the brand slogan, ideally.

“You get what you pay for, and you look like someone who appreciates a quality product.”

This approach shifts from “It’s too expensive” to “Am I really giving myself the [royal] treatment I deserve?”

Conclusion - Know Your S#%t

Ultimately the better you know a product the better you can sell it.

The real secret is not only knowing your product, but also being well versed in:

Your product/service's unique selling mechanism
▶ The market your business is in
▶ Your competition

The more you can speak on why your product or service specifically stands out - the more this confidence and expertise effortlessly translates to the customer who will mirror your energy.

If you’ve done the research and speak confidently based on knowledge, statistics, and results this will motivate your prospects to buy from you more than anything else.

                                              .  .  .
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Secret Dreams

Running a business is a stressful job if your heart isn't into it. When you're driven by a sense of a calling, a passion, and as previous blogs like "Uh Oh Management Needs A New Business Plan" have mentioned, armed with an intrinsic motivation much of this can transform into a labor of love.

But what of the paths not yet taken but dreamed about? Those nights entrepreneurs lie awake, thinking of the next million dollar invention or business model are full of the promise of what's to come.

The nights of enigma, mystery, and that sense of a far away destiny calling you. It is as if there is a party on the other side of the horizon line, just out of view, that you've been invited to, but can't find the address.

It was a feeling like this that introduced me to entrepreneurship in the form of blogging 4 years ago in April 2016. It was taking action on this feeling - refusing to miss another beyond-the-horizon opportunity - that let me quit my day job. It is the nature of being proactive that actions product results.

Instead of acting 'normal' and just chalking up my late night ideas as fantasy or 'unrealistic' I pursued my passion. Taking little steps one at a time, starting companies on the side while I worked at Facebook.

Getting proof of concept that there was a market for my services, a demand that exceeded the supply and thus the side hustle became the main hustle.

That's not all though. We want to make it to the top with our goals and ambition. For someone truly motivated I feel like there are not limits to how high your energy and focus can take you. As Lil Wayne raps, "No ceilings."

In the time I've spent working as a full time entrepreneur I realized there are secret dreams I have yet to act on. Sometimes it's out of nervousness that I'm not capable of achieving them. Other times the to-do list takes over and I forget about the never-talked-about dreams a part of me is still nurturing.

Some of it are businesses and iPhone apps I want to start but haven't been brave enough yet to seek venture capital for. And there are secret dreams I have for my own human potential. Many of these secret dreams surprise my family and myself when I shared one last week for the first time.

I want to be a classical pianist, and perform classical piano pieces in concert halls by Bach, Mozart, Chopin, and Ludovico Einaudi. There's no background that justifies this - I didn't have piano lessons as a child or study it in college. I play some blues piano improv, but I've never been good enough to consider myself "a pianist."

Yet - this is something in my heart that I really want to pursue. I'm considering taking piano lessons now, to make this secret dream a reality, once the world opens back up for regular business after COVID shutdowns. I had the fortune to see Ludovico live at the Bass Concert Hall in Austin, Texas last year, and he was incredible. 

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I suddenly realized, after I took the leap of quitting my day job, and following my instinct to become a business owner, now that this was possible, I could pursue another secret dream: sailing. Again, there is no context that makes any sense at all. My family hasn't been big on boats, I didn't grow up with any experience on boats that was memorable.

Well there was one moment, as a child, I heard my father say that one day he hoped to get a sailboat. Except, he invested poorly into his life, and business. Ended up old and broke, never pursuing any of his dreams. I guess I took that lesson to heart: how not to be. 

I joined a sailing club, befriended a few skippers, and ended up going sailing on $100,000 dollar yachts. The waters glistening with beauty, the wind on my face, as a new friend let me steer his Beneteau Oceanis 38 across the lake. I marveled at how my secret dream, while not yet achieved of owning and sailing a yacht, was at least made more real now. Someday this will be my yacht, I'll let my friend steer.

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Another ah ha moment came in a flash, as I found myself thinking about music. I've never seriously pursued learning how to make electronica music. I've dabbled here and there with a few experimental tracks like this one.

But, overall, I didn't take this seriously. In a sort of heart-to-heart moment, before I fell asleep a couple nights ago, I came to terms with the fact that this was something I never thought I would be capable of doing but have a very real interest in learning. 

Chillstep in particular, with sampling beautiful singers, on a broad spectrum of neat soundscapes, complete with clips from movies relevant to the mood of the track - this is a dream I've denied myself the chance to see if I can make it happen.

I don't know when I will (perhaps if I meet DeadMau5 at a party & he's cool with sharing a few tips) but...I'm honest with myself that this isn't bullshit. It's a legit passion and interest I just haven't nurtured a whole lot. Another path yet to be taken, waiting, on the other edge of the horizon.

Any one of these secret dreams, has a startup idea behind it. It's part of what guarantees success - if you are genuinely interested, beyond just the money, in making something happen, that kind of motivation is unparalleled. I encourage you to look inside, and ask yourself,

"What are my secret dreams?"

Think about what you may have written off as unrealistic, or just not for you. And revisit these dreams. You just may discover that million dollar idea. Or at the very least, create a new route, for a path not yet taken, that leads to a good work-life-balance and increased personal happiness.

                                              .  .  .
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I’m Not for Everyone Here’s Why…

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Do we trust people we like with less experience more than we trust people we don't like with more experience?

Yes and the reason comes from caveman times. If we felt that someone was going to be able to stick with the herd and provide consistently they were always the safer choice.

Times have changed though, and many build their entire careers from being immune to social niceties. Whether it's Gordon Ramsay  or Gary V these public figures have disregarded wanting to be liked. Or at least trying to sugar coat their social interaction skills and language.

There is a lot to be said for the walk-away feeling one gets after shopping at a store.
 Whether this is an online marketplace, or a retail establishment, we tend to remember the last thing more than the first thing.

On the opposite end, there are people who will say anything to get you to like them. Some have personalities that cannot stand to feel the disapproval of others. Crippling social shyness aside, there is a magnified effect of personal dishonesty that goes hand in hand with trying to please everyone.

How can a business please everyone, and still remain true to the core values that founded it? There are a few businesses that deliberately take confrontational stances on an issue to gain media attention and customers. The crazy thing is it works. (Look at whose president right now).

However, there's something to be said about caring for what kind of CX your company provides and the residual income that is purely from testimonials being shared. I think there is a balance between kowtowing to every little thing your client base needs and drawing the lines for ethical behavior.

One of my clients asked me to do work on making sure their client, who was running political ads on Facebook, was Facebook policy compliant.

I Had to Take a Step Back 

There are some crazy people out there right now that want to encourage unsafe behavior, and many are political. I had to do a gut check and ask myself,

"Can I live with myself, if my FB Policy Analysis helped a candidate get elected who endangered the lives of others?"

It wasn't easy. Times are hard, business is slow, and you take money from the money tree when you can grab it.
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I gave my client an ultimatum and said that I would need to review the goals of their political ads client and end game before I could say yes.

I wasn't going to walk into this with blind faith or just wanting to make a profit.

What I stand for, and the ripple effect of my business decisions matter.

I would rather starve than steal.

But that's just me. If I was having to feed a bunch of mouths at home, with mounting bills and little options, would I have chosen differently? I can't say as that's not the reality.

The reality is that I have to trust the people I work with to do business (and their clients) otherwise I won't sleep easy. In the last blog we discussed the power of showing up  and this counts for showing up for what your business stands for.

Profit Over Principles

This also made me realize that there are lot of businesses that don't factor ethics into their business decisions. Walmart has dumped tons of toxic waste into Texas tributaries and was almost sued by the EPA before they stopped.


There are plenty more examples of behavior like this that puts profits over principles. I think I learned something about myself through this last experience: I'm not for everyone.

I'm fine with that.

As an Entrepreneur I Get to Choose Who I Do Business With 

Abdicating that choice because I was being lazy, or too eager doesn't seem fair to the many people who don't get to choose who they work with. It also doesn't do justice to the hard work I had to put in to become a startup founder who has options I didn't have in my 9-5er past life.

What experiences have you had that made you question your business choices?

Comment below:

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If you want to hire me to freelance write for your blog email: [email protected]. Need FB Policy help? Book a time on my calendar here.

 

Think Different

The kind of thoughts in my head
these days are different than before. I think you’ll understand, given that we are all in this together.

Past
Last year around this time, I’d just returned from Paris for the 1st time. I’d become trapped in an airport in Miami, Florida for 2 days all the flights back home sold out due to spring-breakers and the airlines wanting to sell as many tickets as possible. New country, new experience, new little moments that will stick with me. I saw and entered Notre Dame before it burned down, and took this photo:


Present

Right now, I’ve watched the rain, listened to online radio while reading a new Ken Follett book, A World Without End. I don’t feel trapped inside or suffer from the same cabin fever some of my friends and business associates do. Perhaps the years of solitary survival, before social networks were invented, prepared me for what’s going on, with the city on lock down.

Future

Looking to the future, I can’t help but think this whole experience is pushing us to take better care of ourselves. As challenging as it may be, looking for ways to be thankful right now is helpful. I am thankful for my neighbors. After self isolating for weeks, the first friend I interacted with (at a safe distance across fences) was my neighbor. She talked to me about going bike riding with her friends through the neighborhood and feeling safe at that distance from each other – yet able to socialize still. It was nice to hear.

It was kind of low key shock to me, how much I enjoyed our short convo before walking to a local Mexican restaurant (remember to support your local restaurants for delivery and pick up during these times) to pick up a gordita and breakfast burrito. I guess I was so well adapted to being myself I didn’t realize it’s healthy to socialize with other people you know and care about. I encourage you to get on Skype or Zoom with your friends and family on a weekly basis to maintain lines of communication.

Years ago, in my 20s, I was working at a job doing tech support for wifi interconnectivity. My roommate bought me a swivel chair so I had a big black leather office chair since it was one of the first work from home jobs I ever had. We had a group chat and only interacted digitally, boss and coworkers included. On my breaks I would throw horse shoes in the backyard or walk around the block. Back then, working from home was a novel concept.

Today it’s necessity.

Scanning the years that passed since then, there is a lot to be thankful for. The travels, new friends, books, random experiences with art, music, community and the kindness of strangers are all pieces of the large infinite beautiful mosaic of life. I know I am not the person I was back then. Parts of each of us have changed, sometimes in imperceptible ways.

With these tiny changes also comes new perspectives, because the little adjustments in how we frame the same issues are a ripple effect in the aspects of our personality that responds to the world. Our personality responds to how our personality responds as we are agents of our own change, for better or worse.

The people we have to become in order to survive ordeals, and the people we have to become in order to achieve our goals are comprised of these tiny changes. So as you adapt to the way things are right now, be perceptive. Don’t lose yourself. Remember what matters most regardless of external circumstances. Treasure the bonds of friendship you’ve created with meaningful people and the shared experiences that define us.

It’s hard because we’re all human right? I’ve had people text to ask if everything was ok given what’s going on right now, who will often go a whole year never even expressing interest in hanging out. And I have to quiet the inner critic and respond compassionately with genuine concern and interest for his family and well being because – we are all trying to make it through the day. Make it through, somehow intact, mind, body, spirit.   Let me share a song I was listening to today, that helped uplift the spirit:

Follow the Sun

Tomorrow’s a new day for everyone

Brand new moon

Brand new sun

So follow, follow the sun

The direction of the birds

The direction of love

Routines help us cope, and many of us struggle to create them. It’s like a ship lost at sea, in uncharted waters. And yet, land is almost visible on the horizon line. Having to restructure the day, and create new patterns that include physical and emotional self-care may feel the twinge of growing pains but push through it.

You are the architect of new tiny changes that will help create the version of you that is going to pull through this.

As Kendrick Lamar raps:

“That’s why I do the best I can, because I know how blessed I am,”

Power of Perception: Business & Life

Is Struggle Always Necessary?
Have you ever heard the saying "struggle leads to success" ? 
There's a lot of talk about how life has to suck before it can get better. But is this a false dichotomy? That's a fancy way of saying, do we have blinders on and just aren't seeing all the options?
I agree working hard can produce results - IF you're aimed in the right direction. But is hard work always a struggle?
Labor of Love
"Labor of love" is often a term ascribed for when you ARE working hard but, you believe in your work, your steps to the big goal, the pay off, and every act that gets you closer is worth celebrating. 
Is THAT a struggle?
Isn't 'struggling' just mental for how we choose to think about actions? 
I mean, physical pain aside, generally, being on the grind, if you always frame it as 'a struggle' wouldn't that make it harder for you than framing it as necessary steps towards becoming that bad ass you know you already are?
We can go deep on this one. 
If you do become successful but are an a$%hole to everyone, and don't have good social skills (Steve Jobs, asperger et al) - is that success? 
  • How We Look at Ourselves
  • The World
  • Our PROCESS 
All of these things...determine how hard life is, and if work is really a struggle or just a system you use to become el jefe. If there's one super power you can opt in to having, without being bit by a radioactive spider (which would make you sick in real life), it's the power of perception. 
The Power of Perception
Being able to look at how we look at things is a strange gift I've had since I was fighting tooth and claw to not become my father, fighting for scraps living on the streets as a teenager.  It's the one thing that led to getting accepted into the University of Texas, working at Facebook, and starting my own businesses. 
It's easy to fall into a habit of if this, then that
This is SQL terminology for how results of a search are defined by certain parameters.
 YET... 
IRL this means we tend to start to draw conclusions before actually looking at what's happening. Our eyes are not really seeing. We are going through a series of automated emotional habits. 
However, it's mainly unconscious. And it can have draw backs when you want to innovate your company but are still coloring within the lines and not thinking outside the box. The habit-thinking of expecting the same thing despite there being different variables and inputs limits our growth, professionally and personally.
How Good Becomes Great 
Taking the time to look at your business and ask the hard questions, without sugar coating is how good becomes great. The challenge with thinking bigger is we tend to self-impose mediocrity, and creating artificial ceilings that limit our flight path. These ceilings are due to the habitual way we think about potential. The definition of identity, of a company or a person, if it's habit-based, is going to suffer adapting to a changing world.
Do your self a favor, and begin to cultivate a sense for how you look at things. For how you look at how you look at things. 
---------->Start Here<------------
What are habits you have on how you think of yourself or your business?
Are there conclusions you assume about people or situations? 
What is a new way to think about this and rewire your process?
Think, be, explore - it's an adventure. 

Secret to My Success

The value of exploring new things can change your life. Every university likes to talk about academic "excellence" with hundreds of pages in the course catalogue of course subjects. The attitude seems to be that you can choose anything you want, as long as you do it well.
 
What's the end result of this? 
 
Many students end up staggering under the burden of student loan debts (spoiler alert I'm in it for $90,000 for just my bachelors). The student body becomes unknowing subscribers and executors of "Peter's theory," that purports a theme of getting just good enough not to suck at your role in a company, then getting promoted as soon as you start doing well. (Leaving a chain of events where everyone is always partially sucking at their jobs). 
 
The college mindset is often (tho of course it depends on the school, and your professors), 

--from an academic advisor standpoint--
 
"It doesn't matter what you do. Just graduate, and that piece of paper will get you set for life." 
 
Yet Bill Gates dropped out of Harvard to become a millionaire starting Microsoft. Steve Jobs dropped out of Reed College to found Apple Computer that is so part of our lives today.
 
What can we conclude from this? Baby Boomers often feel a sort of intangible optimism due to the rapid technological advances for the 18 years following the 1950s that seemed to infer things were always going to get better regardless of if you made plans, because success is based on luck. Which is incorrect.
 
Success is based on strategic planning and including within these plans, projecting for the future. 
 
Millennials looking back to Baby Boomers often also ascribe success to a series of fortunate circumstances, family, money, private schools, who you know etc. Yet, there is a lot more to achieving goals than just opportunity. Plenty of other people had chances to capitalize on a market gap their company could solve but failed to innovate, clinging to old designs instead of evolving to meet the changes in public preference and society (Blockbuster, Kodak etc).
 
The worth of a product today, has to be adjusted for the devaluation of the dollar, and increased cost of living that continues to rise every year to some degree. And projected technological advances. Automation right now is big and will continue to grow, voice command software, eCommerce, all these are going to grow and evolve rapidly in the coming years as an example.
 
It definitely does matter what you do. Focusing on what you are already good at, and developing this into a master skill set is a good start. But hard work and dedication aren't enough. You need to look ahead, research trends in your industry, and determine if it will be valuable in the future. 
 
You know the difference between people who have big dreams, but end up working at service-level jobs, and not making a lot of money and those who end up in Hollywood, on the cover of Forbes, or at least, making great money in either a phenomenal career or as a business owner?
Masive Action. 
Consistency. 
Research. 
Mentors. 
Massive Action. 
 
It takes actions to make things happen, not endless convos about what life would be like if you got a big break. It is not luck that changes your destiny - it's mindset combined with taking specific actions on a daily basis to move the needle. 
 
All the energy from making plans sipping jo at the coffee shop with friends, should be transferred into taking action. Being strategic, and prioritizing your dreams over drinking with friends, Netflix, socializing, video games on your phone, family drama, habits and hobbies, none of that excuse my french means shit if you can't 10X your income and lifestyle improvements as a result of:
  • Taking action  
  • Guidance from mentors already successful in your field
  • Do Research - in-depth, results-based research not a blogger's opinion of success
And this requires a real sincere dedication to breaking down the steps in between you and your goal, as well as determining, specifically, how to overcome obstacles in achieving those microsteps to the bigger goals. 
Sometimes you are your own obstacle.
Sometimes you need to remind yourself why you give a damn in the first place.
 
For me, it's family. I care about my family, and have unique gifts that will enable me to do a lot more with my life, and income earning potential than many of my fellow UT Alumni who subscribe to the "participation-award" ideology. I work hard to help friends of mine who are broke without exit plans. 
 
But I don't work hard at just achieving mediocracy. I work hard at doing the impossible. The impossible is only impossible if you don't believe it's possible. So believe in your dreams as possible. They said we'd never put a man on the moon. The telephone was laughed at by early investors as impossible. Yet - it became possible because at least one person believed it was possible. 
 
Be that person for your own dreams.
 
You need your own buy in. Give yourself permission to win. 
To defeat your own demons you have to recognize your life is worth fighting for. 
And it is, you are worth it, you've gotten this far haven't you? 
 
So don't sell yourself short by accepting less than what you deserve. Dream bigger, work harder, BUT be strategic on specific outcomes from your actions. Hard work isn't going to accomplish much if you're only working to maintain. This energy needs to be directed towards something with much faster scalability. Seriously, figure out your Why and use it to motivate yourself to do the work necessary, inner work and outside, to live a better life. 
 
You got this. 
 

Not So Secret Weapon

What's the one thing that brings people together?

Common ground. Community. Shared Purpose.

In these trying times, it's easy to look for ways to cast judgy eyes onto those that are different from you. In business, there are seldom second chances to make a great impression. As a result, if there is contention, often this loses customers.

For good.

Ever been to a restaurant where a waiter was rude and dismissive? This makes an impression.

Impressions cost money.

One time I was in a restaurant with a friend, enjoying some chips and queso. Everything was going great, until one of the waitstaff started talking loudly to the bartender about their life. The things they had to brag about. The intimate personal details I was not volunteering to hear or participate in - like being locked in an elevator, with someone on their cell phone pouring out TMI stories as if no one else exists.

This experience cost that restaurant a customer (and perhaps more than one, if others also weren't keen to learn the backstage view of their waiters personal life).

While it may seem like a small loss, word of mouth alone can magnify this loss - if I were to say the name of the restaurant and other locals read it. Shoot, one place I ate at with another friend, she found a metal screw in her sandwich - hows that for customer retention practices???

Ironically, I still go to that restaurant. Why? Because the attitude and impression the waitstaff made on me before and after the 'screw-gate' incident was supportive and understanding.

A big contrast to self-absorbed life-story narrative waitstaff whose superpower is ignorance of the world around them. (Not sure who her arch-nemesis would be...Self-Awareness Girl? Kind of an anti-hero set up).

I can't solve national political debates, or bridge the divide between differing religions, beliefs, and social constructs - at least not with just one blog alone. However, we can all do our part both in business and in our personal lives to build community.

Community helps those with different view points find gaps we can bridge in eachother's skillsets by virtue of our shared membership in a tribe. That's our common ground. Whenever something goes down that requires team work - that sense of unity creates friendships, rebuilds relationships and helps others.

I was freestyling rhymes about living with intention at a local freestyle rap cypher here

What many may not realize is that finding common ground has to be a conscious decision to be effective. Well, I guess not necessarily if you are just a community-minded person. What I mean is most people have to make an effort to start finding what they have in common with other people.

I'll never forget...riding in the peach colored F-150 Ford truck my father drove and listening to him yell at other drivers. He'd insult them and make up all kinds of reasons why they weren't ANY good.

It always stuck with me because of the intense effort he made to find reasons to belittle strangers. I wondered if he knew how exhausting it was to listen to him yell insults. How exhausted this made his own life? I bring this up because I had a real epiphany when I was working at Facebook.

I'd take my breaks outside, and walk around downtown Austin. I started remembering my dad's judgements when people walked across the intersection at 6th and Congress entering coffee shops, jewelry stores, delis, comedy theaters and more. His words floated through my brain about how this woman is probably like ___ or that man is probably just___ [insert insult]. 

I don't know why it hit me at that moment.

I thought of how much control my dad completely let go of by doing this habitually. But I started to realize, as I heard my father's voice inside my head, that I had a NEW choice:

I could look for reasons to compliment people. I could find reasons to celebrate people.

I could choose to be positive. Being positive sometimes gets a bad rep from some who feel it's negating reality or practicing avoidance of harsh truths that need to be dealt with. But this wasn't it at all. 

It is more of a choice on what to focus on. And when your attention is focused on adding details, filling in the blanks, with the intention of veneration, the intention of giving people back their humanity from these bullshit static labels we fall in the habit of accepting - this creates a new opportunity to build community.

Even if this is silently, just watching, enjoying little moments. Not creating negative imaginary backstories for why someone appears a certain way but instead creating positive, supportive opinions about people. Believing in their goodness. Believing in my own goodness. Feeling the glow of selflessly loving strangers just because I can and I choose to.

Does this relate at all to business?

To entrepreneurship?

Yes. And to enjoying life. When we pause, and look beyond trying to make money and focus on building relationships, nurturing a community, those who receive these messages respond in kind.

Humans have an innate urge to support positive socially constructive behavior.

Taking the initiative to create this within your customer's journey will not only empower you to extend the life time value of a client and build brand loyalty - you also won't feel like a shitty human being trying to manipulate others to buy from you. 

Living with intention is not another millennial buzz phrase - when you start to fill in the details. What is your intention, specifically?

And in regards to which part of your life, or your business - how do you fill in the gaps for your intention? How does your intention manifest itself in each part of your life?

This is where you are the sculptor, molding the clay of creation, deciding to create a life that celebrates diversity, new ideas, the raw unpolished surface of the planet where all these little creatures live and die and share moments of joy.

We are part of this. We continue to choose which moments to nurture, to dwell in and continue to make. We choose which thoughts become our dominant narrative.

Yes, life is hard sometimes. We lose people we care about (RIP Kobe Bryant), sometimes money is tight, hospital bills pile up, impossible obstacles seem to face us - even if that obstacle is just waking up the next morning. I've been there. Some things we overcome quicker than others.

But when we focus on building a community, locally, within our business's customer journey, among fellow professionals, sharing hobbies like horse riding, golf, sailing, gaming, photography, education - these shared values, moments, and people create a beautiful caring network that is sustainable.

Money aside - this is the legacy we can build and contribute to - the networks and communities we build and are a part of that nourish each member with a sense of belonging and support.

This is the not-so-secret weapon against apathy, isolation, pain, ads that don't convert into sales, and brick walls we hit sometimes when deciding on our next move.

The people I know, friends, family, fellow entrepreneurs - all have given me great ideas and vice versa because we chose to listen to each other.

So keep listening. You may learn something new.