I’m Not for Everyone Here’s Why…

Do we trust people we like with less experience more than we trust people we don't like with more experience?

Yes and the reason comes from caveman times. If we felt that someone was going to be able to stick with the herd and provide consistently they were always the safer choice.

Times have changed though, and many build their entire careers from being immune to social niceties. Whether it's Gordon Ramsay  or Gary V these public figures have disregarded wanting to be liked. Or at least trying to sugar coat their social interaction skills and language.

There is a lot to be said for the walk-away feeling one gets after shopping at a store. Whether this is an online marketplace, or a retail establishment, we tend to remember the last thing more than the first thing.

On the opposite end, there are people who will say anything to get you to like them. Some have personalities that cannot stand to feel the disapproval of others. Crippling social shyness aside, there is a magnified effect of personal dishonesty that goes hand in hand with trying to please everyone.

How can a business please everyone, and still remain true to the core values that founded it? There are a few businesses that deliberately take confrontational stances on an issue to gain media attention and customers. The crazy thing is it works. (Look at whose president right now).

However, there's something to be said about caring for what kind of CX your company provides and the residual income that is purely from testimonials being shared. I think there is a balance between kowtowing to every little thing your client base needs and drawing the lines for ethical behavior.

One of my clients asked me to do work on making sure their client, who was running political ads on Facebook, was Facebook policy compliant.

I Had to Take a Step Back 

There are some crazy people out there right now that want to encourage unsafe behavior, and many are political. I had to do a gut check and ask myself,

"Can I live with myself, if my FB Policy Analysis helped a candidate get elected who endangered the lives of others?"

It wasn't easy. Times are hard, business is slow, and you take money from the money tree when you can grab it.


I gave my client an ultimatum and said that I would need to review the goals of their political ads client and end game before I could say yes.

I wasn't going to walk into this with blind faith or just wanting to make a profit.

What I stand for, and the ripple effect of my business decisions matter.

I would rather starve than steal.

But that's just me. If I was having to feed a bunch of mouths at home, with mounting bills and little options, would I have chosen differently? I can't say as that's not the reality.

The reality is that I have to trust the people I work with to do business (and their clients) otherwise I won't sleep easy. In the last blog we discussed the power of showing up  and this counts for showing up for what your business stands for.

Profit Over Principles

This also made me realize that there are lot of businesses that don’t factor ethics into their business decisions. Walmart has dumped tons of toxic waste into Texas tributaries and was almost sued by the EPA before they stopped.

There are plenty more examples of behavior like this that puts profits over principles. I think I learned something about myself through this last experience: I'm not for everyone.

I'm fine with that.

As an Entrepreneur I Get to Choose Who I Do Business With 

Abdicating that choice because I was being lazy, or too eager doesn't seem fair to the many people who don't get to choose who they work with. It also doesn't do justice to the hard work I had to put in to become a startup founder who has options I didn't have in my 9-5er past life.

What experiences have you had that made you question your business choices?

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