Your access can’t be reinstated because too much time has passed since we restricted your account.

Did you get this message from Facebook:”your access can’t be reinstated because too much time has passed since we restricted your account” ???!

What makes it harder is Facebook doesn’t offer a path forward to get ads live again. I can assist with that having worked at Meta in three different departments.

A lot of advertisers are facing right now with Facebook ad restrictions and disabled Facebook ad accounts is like a retro ban hammer. Facebook’s automations are banning old ads you ran a while ago that aren’t even active!

If you are keeping up with the latest blogs, you read my tips and are becoming a detective, finding out how and why Facebook shut your ads down.

New to facebook advertising? You may want to check out another resource: What to Do After Violating Facebook’s Ad Policies.

Liana Lang, CEO of Power Up Strategy Inc. said, “Please meet Trevor, my ‘secret weapon’ for all things Facebook compliance. I highly recommend hiring him to help you out especially if you plan to be running ads.”

Want the same white glove treatment navigating Facebook shutdowns?

Click here, to schedule a discovery call.

Your Access Can’t Be Reinstated

Have you been shut down and then waited to appeal and got the message that your access can’t be reinstated?

Maybe you only waited 4 days but by then it was too late and you already got a permanent restriction. To be honest, you have only about 48 hours to correctly appeal a disabled Facebook ad account. Let’s troubleshoot a restricted account. (Check out my last article Facebook ad account disabled next steps)

Troubleshoot your restricted account

A lot of people have been shut down without a second thought – this reddit post alone has many talking about getting banned without warning.

You may try to go to Facebook’s help pages, but come away frustrated because they don’t tell you how to get your Facebook ads live again. My article sheds some light on what to do if your ad account is disabled.

I say troubleshoot a restricted ad account because it really is like a tech support issue, rather than an advertising one. Because machines are the ones, not humans, doing the flagging.

Navigating Facebook’s Advertising Policies as a Business has a few extra challenges because, unless you’ve worked with the engineers like I have, who tooled many of these automations, the logic behind banning decisions doesn’t make sense.

Everyone is gungho about Chat GPT right now – but if you are a Facebook advertiser, you know the dangers of placing all the decision making into the hands of machines.

So, you got the dreaded, “your access can’t be reinstated because too much time has passed since we restricted your account.”

What now?

Facebook will ask you to confirm your identity but it’s a mistake.

Your Access Can’t Be Reinstated: Confirm your identity

The evil bots will send you a request to confirm your identity but there’s a fatal flaw in this request: half the time the identity form itself doesn’t work.

When I was working in ads at Facebook and tech, I edited some of these forms. I saw the backend of what you’re filling out to get back your disabled Facebook ad account. And you know what happened a lot?

The form was broken. When you are sending in your driver’s license or whatever, to confirm your identity and never hear back OR get a denial response – many times it isn’t your fault!

It’s because the form itself was broken and Facebook or Meta as Mark is calling it now, just rec’d a blank form without your driver’s license.

Then, when you are waiting to hear back, even if you filled the confirm identity form out the machines will send you this message: “Your access can’t be reinstated because too much time has passed since we restricted your account.”

I know I am kind of late to the game, but I just discovered Mr. Robot which is incredible. Getting a message like that from Facebook kind of makes you wish you could hack like Elliot #amiright?

But you can’t so your Elliot moment is more like:


Now, I’m not saying that confirming your identity is a bad thing. Just don’t think it’s the cure all or that the form will even work.

“Your access can’t be reinstated because too much time has passed since we restricted your account,” is a hard ban to overcome.

Do yourself a favor and don’t fall for the scam where a rando online offers to recover your account.

Don’t get ripped off! Read How to Recover Facebook Ad Accounts now

Your Facebook ad account is disabled, Facebook is offering no guidance on getting ads live again – if that sounds familiar you’re like one of my clients, Steve Martinez, Vice President of Apollidon Learning.

“Trevor took us through the process of getting one of our University of Texas ad accounts reinstated (within minutes). He offered some critical insights to why our Facebook Ad Account was disabled and shared options to reduce our chances of future issues. We have a better understand of how the algorithm works and know exactly what to do and say if our account gets disabled again.”

Want to see how I can help you? Schedule a free discovery call here. Or, if you’re in a rush, prepay for your consulting call and skip the line. 

You have too much negative feedback on your ads

Facebook Account Disabled – How to Appeal to Reactivate it?

Outdated articles like this one, have no info that works as far as appealing and getting your disabled Facebook ad account back online.

To be honest, I would suggest that you don’t rely on an appeal to get your ad account back.

You may find that it is a lost cause. BUT, if you want the best chance of getting it back, there are a few steps I can recommend:

• Don’t wait longer than 48 hours to appeal
• Don’t use the Request Review button inside Business Manager
• First determine the EXACT reason you were shut down
• Chat in to Facebook Ad Support request a manual review
• Accept that you may need to create a new ad account – I can help with that.

Also check out: Top Reasons Why Facebook Disables Ad Accounts

What do I do if my Facebook account is restricted from advertising?

I’ve said this time and time again, you want to prescreen your ads for compliance before focusing on conversions. It’s better to try to prevent yourself from being shut down than try to pick up the pieces afterwards.

Social media marketing agencies like this one, write articles that acknowledge how Facebook’s machines don’t discern idiomatic phrases that well – so be careful how you word ad copy.

They don’t really have a solution to this problem but I do.

The years I’ve spent working at Facebook enable me to immediately identify why an automation flagged your ad copy.

That’s my number 1 tip: find out why you got shut down before taking any actions. Because you may dig yourself into a deeper pit if you act sneaky or evasive trying to get your ads running again.

If you haven’t had a chance yet, read my break down of Common Facebook Ad Policy Violations [Explained]

What if you had a guarantee that your ads were compliant before they went live on Facebook? What if you knew 100% without guessing why your ad account was disabled? What if you knew why your Facebook ads were blocked and had a path to get ads live again?

Keep reading for these answers and more: 

Solution to your access can’t be reinstated because too much time has passed since we restricted your account