Looking for a disabled facebook ad account recovery? No worries, you’re in the right place as I’m a Facebook alum that will help guide you to a fix.
You’re running Facebook ads and suddenly out of nowhere you see a disabled Facebook ad account in your Business Manager. Dang!
You look and can’t find anything wrong, so you hit the appeal button but – you get an instant rejection.
And the kicker is you didn’t even have any Facebook ads rejected before – sound familiar?
During my years working at Facebook I helped thousands of advertisers from SMBs to Fortune 500s navigate Facebook ad issues (make sure to read 3 Things You Need to Know About Facebook Ad Policy Bans).
Table of Contents
ToggleToday I’ll share insights on what to do if your Facebook ad account gets disabled.
Just like my clients in ecommerce, marketing and health have discovered, there are micro flags in ad copy and landing pages that have to be removed first before attempting to appeal or relaunch a brand with Facebook.
Want the same white glove treatment navigating Facebook shutdowns?
Click here, to schedule a discovery call.
Why does Facebook disable ad accounts? You’d think Meta would want your money instead of forcing folks to google Why is my Facebook ad account is disabled?
The short answer is that there are a lot of clickbait farms that use unethical practices which ruin it for everyone else. Even Sheryl Sandberg is leaving Meta.
The long answer is that Facebook creates specific automations their algorithm delivers that can’t distinguish an innocent mistake from those actually circumventing their systems. So, you end up with a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
You aren’t trying to cheat the system you’re just running ads for your clients right?
(For a behind the scenes on Facebook’s algorithm click here)
But you don’t have to wonder in the dark trying to avoid Facebook bans. As Liana Lang, CEO of Power Up Strategy Inc. said, “Please meet Trevor, my ‘secret weapon’ for all things Facebook compliance. I highly recommend hiring him to help you out especially if you plan to be running ads.”
Want to stop guessing on why Facebook flags you and get real answers?
Click here, to schedule a discovery call.
If every ad went under human review instead of robots, you’d have a lot less ad accounts disabled.
But the reality is, machines are making most of these decisions based on SQL logic and the Facebook Ad Policies here
(Which are different from the Community Standards that control what appears on personal profiles on the Newsfeed. There are some overlaps but they aren’t identical).
Facebook uses a series of automations to review ad policy violations in your Facebook ads and landing pages, and often to review Facebook ad appeals. Facebook has 3.030 billion monthly active users, so Meta has to use machines to automate some of the flagging.
Want to make sure your landing page doesn’t get flagged by Facebook? Click here.
As much as we want to play the victim of Facebook F$^*%ng up the reality is you probably did violate the ad policies.
Maybe your ad copy made promises that sounded unrealistic in Facebook’s eyes (again, don’t take it personal this is a freakin bot that is flagging not a human).
Now you have an MLM flag or Unrealistic Claims flag (also known as Misleading Business Practices).
Perhaps the ad copy kicked pain points too hard following the Pain-Agitate-Solution formula & now Facebook feels like you’re calling Facebook users out too negatively violating Personal Attributes ad policies.
Using Eugene Schwartz’s Breakthrough Advertising techniques on Facebook can get you a disabled facebook ad account because Facebook or Meta is its own ecosystem.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
That’s not to say Facebook doesn’t glitch out – oh it does. There are bugs. Recently many of my clients came to me after getting the “Discriminating business practices” flags.
Yet their Facebook ads were innocent af and didn’t break any rules. I guided them to appeal in the correct way and everything got up and running again.
Schedule a discovery call here
But realistically? This happens about 5% of the time. The other 95% you’re getting flagged because you did violate the ad policies that just may not be explained very well.
There’s like 10,000 ad policies not really told to the public that Facebook wants advertisers to follow.
More on the deets on the newish facebook ad policies in California read here.
So you go and google: “facebook account disabled for no reason” or maybe you’re searching for “facebook account disabled locked.” I’ve even seen some searches for “disabled facebook ad account how long,” but you can’t find any solid answers.
Now you think, maybe it wasn’t an ads issue at all. Perhaps it was something else – and you search for “facebook account disabled community standards.” These are the policies that govern everyday usage of Facebook.
But, still you don’t get any closer to the finish line searching for “facebook ad account disabled for policy violation” or “facebook ad account disabled 2024.” What about ad account recovery? Is it possible to get your old account back?
You google “facebook ad account disabled appeal,” and “why is my facebook ad account disabled.” Still nothing. What gives?? I’ll answer that but first, let’s discuss the digital real estate you’re running ads on.
Facebook expert and influencer Jon Loomer admits Facebook’s automations are wrecking havoc on ads. Even Facebook’s own Advantage+ automation meant to help you get more reach often glitches and just shows your ads to clickbait farms, optimizing for cheap 3rd world country clicks.
Immediate steps to take after your facebook ad account’s disabled: don’t appeal, audit your ads because you need to both identify WHAT got you on Meta’s radar AND the severity of the flag before taking action.
It’s super key to ID why you got on the radar before appealing a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
I’ve noticed many feel like they have a right to post on Facebook and run ads, as if Meta is a public school or government property.
Something important to note:
Facebook is a private website. Acting like it’s a public entity ups the risk of a disabled facebook ad account.
By using Facebook – as a Profile or FB Biz Page you implicitly agree to Facebook’s Terms of Service – which means they can do whatever the hell they want on their website.
It’s private property just like someone’s lawn or land.
In Texas, you have a right to shoot someone trespassing on your property – think about that in terms of what Facebook is allowed to do on their own platform.
Before we get into appealing a disabled facebook ad account, it’s good to note that policy changes fast. So, make sure your ads don’t fall into the ban hammer just because you were not aware of a new policy.
Also – Facebook is now limiting or stopping your ability to advertise to teens, so there’s even more red tape now. Along with new policies for CBD (still a minefield, I wouldn’t advise using FB for this), and election years – you need to stay savvy on the upcoming changes.
But I digress – let’s get back to recovering from a disabled Facebook ad account.
For whatever reason, breaking ad policy rules, glitches, aliens – you are now stuck with a disabled ad account and Facebook rejected your appeal. Even if you went to Social Media Marketing World they couldn’t tell you how to fix this.
Why is that?
Facebook rejects your appeals because you clicked on a button inside Business Manager to appeal it and never talked or chatted with a live human being.
“My facebook ad account was disabled!” you scream at the ceiling. Your web browser history shows searches for:
“Ad Account restricted”
“your access can’t be reinstated because too much time has passed since we restricted. Your Access Can’t Be Reinstated: Confirm your identity.”
“facebook ad account disabled for unusual activity”
“my facebook ad account disabled”
“facebook account disabled how to recover”
But you’re still stuck.
What happens now?
Automations are reviewing your Facebook ads instead of Facebook ad support, and when you appeal with a button instead of a person, the automation reviews that too and rejects it instantly.
When you have a disabled facebook ad account, it’s 95% chance a machine not a human flagged you.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Outdated articles like this one will gloss over what to do without going into more detail – so I’m going to give you more insight on Facebook ad accounts disabled and what to do.
…and what NOT to do when appealing ad accounts.
Many websites will tell you to just click “Recover Account” (like this one) but that’s incorrect!
The advice in that article tells you to fill out a form and wait to see if you get assigned a Facebook rep – that is rolling the dice and likely to make your disabled ad account unrecoverable.
Also this article gives incorrect advice as well telling you to verify your Business Manager after getting an ad account disabled.
That’s the dumbest advice ever (sorry not sorry Emily).
– That’s like going 120 MPH yelling out the window at the cop:
“I promise I won’t break the speed limit again officer!” while speeding.
When your ad account is disabled – you are asking Facebook to trust you that your business is legit, even after you’ve set the precedent that you can’t follow their rules.
You think Facebook is going to act in your favor? NO.
You’ll get stuck in a cycle of the spinning wheel of death for Facebook trying to both verify a Business Manager with a disabled ad account and review your appeal to that disabled ad account. Your facebook ad manager account disabled, no ads live – what to do?
If you want to verify your Business Manager after your ad account is reactivated, or on a fresh new Business Manager – sure, that can help.
But don’t do that while you’re appealing a disabled ad account – be smart. Clicking Request Review is a big mistake.
You’ll enter the never ending loop where either you’ll wait forever without a response from Facebook.
OR
Maybe Facebook will ask you to verify your Business Manager, then accept your credentials but never reply.Now you’re stuck with a Facebook Business Manager not verified, and an ad account disabled.
Your clients are screaming “Why aren’t my ads running?? I’m losing money every second Facebook ads aren’t live selling my products!!”
You’re trying to act like you know what you’re doing when in reality everything hangs in the balance of a billion dollar social media company’s decisions who isn’t replying or telling you what you did wrong or how to fix it.
Maybe you found the article I linked above and hit “Request Review.” Don’t do that.
That has a slim chance of recovering a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Regularly prescreen your ads for ad policy, and marry conversions with compliance. Never request review without a contact at Facebook. You’re leaving the fate of your ad account in the hands of a machine, a bot that will automatically make a decision based on its programming logic without any human context. (Also read: Facebook Disabled My Account Next Steps)
On a rare chance, sometimes the machine will instantly reactivate your ad account but most of the time you have 99% higher chance contacting a rep at Facebook Ad Support via the Facebook Business Help Center.
So don’t click on “Recover Account.”
Let me RE-EMPHASIZE:
If you don’t determine why you were flagged first BEFORE contacting Facebook ad support, you’re going to repeat history like GroundHog’s Day.
HERE’S WHY:
If FB reactivates your ad account, and you have the same flags still in your funnel the automations will continue to scan your ads and flag you.
This time maybe disabling your Business Manager too. That’s another loop you can get caught in. Your friend told you that his “facebook account disabled suspicious payment activity” message just showed up in his Business Settings.
There has been a recent payment method glitch that has been giving many ad agencies a disabled facebook ad account or two – so that’s a whole other can of worms there. Now, your Facebook Business Manager is disabled too and you’re starting to lose it.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
And you’re really freaking out that his facebook ad account was disabled for no reason. You’re hoping the warning saying “your fb ad account permanently disabled” will go away.
This is what you do instead when handling a disabled facebook ad account:
Step 1. – Navigate to Facebook’s Business Help Page here:
Step 2. – Select your ad account from the drop down menu:
Step 3. – Select the issue:
Step 4. – Click on Contact Support:
A lot of people can’t figure out how to even get this far – owners of businesses that spend $100K a month and up have told me they can’t find this page when their facebook ad account keeps getting disabled. For my essential guide to Facebook ad policies click here.
You want to make sure you’re logged in to the right account – you may need to use an active ad account in the same Business Manager to contact support.
Also bookmark this link that as of 2024 is a direct route to contacting support.
If you try and still can’t get a person in Facebook ad support to open up a chat with you, then you can try out this Facebook Ad Account Disabled form here.
But keep in mind, the Facebook Ad Support reps are working at Facebook and have a more effective internal form they submit to the Facebook ad policy department who actually makes the decisions.
So contact Facebook Ad Support FIRST.
For an in depth look at the top reasons why Facebook disables ad accounts click here.
Tired of reading articles? I worked with the engineers who created Facebook’s ban bots and can get your ads live and generating revenue again. Just book a discovery call here.
So you got on a chat with Facebook Ad Support – sweet! But keep in mind you are not talking to decision makers. Maybe your facebook account disabled due to copyright infringement or your facebook ad account disabled payment method triggered this.
You’re googling “facebook ad account disabled reddit” when you get hit with a new flag: “facebook ad account disabled circumventing systems.”
Damn it!
You’re all heated chatting with Facebook ad support but they can’t help. Remember:
These are gatekeepers that often don’t speak English fluently (if you’re coming from America, or the UK). They won’t understand a lot of what you’re saying.
They are essentially like bartenders – they have to hear a lot of crap from advertisers who chat in using all caps like “HELLO ARE U THERE.”
And at best, these are entry level workers that can understand maybe, 40% of what you’re talking about on a good day when you ask them how to fix facebook ad account disabled.
If you get lucky, you may talk to someone who gets 70% of what you say when chatting, “facebook disabled my ad account for no reason!”
– but they’ve never run ads that have actual ROI –
Facebook Ad Support agents aren’t in the business world, they aren’t entrepreneurs and don’t have a vested interest in whether or not your ad account is active or disabled. Or your facebook account disabled upon creation issues or your facebook account disabled login problems.
How nice you are to them, how simple you make your explanations will play a role in how receptive Facebook is to your appeal.
Their goal is to close as many cases as possible – quantity over quality. So be respectful, polite, and also realistic when it comes to disabled facebook ad account review time.
But, if you manage to say the right words and prep Facebook ad support, on rare occasions they can help you recover from a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Pause yelling “My facebook ad account got disabled!” and take a seat.
Your ad account could either be:
• Reactivated within 24 hours because it was a Facebook glitch
• Reactivated incorrectly because Facebook Ad Support missed the flags you do have
• Or it’s “your ads are violating ad policy” or “this business model isn’t supported” and you stay disabled
Realistically you have about a 50/50 chance appealing any ad account that’s disabled. Here are some factors that play into why your disabled ad account will be reactivated or permanently disabled:
♦ How many previous rejected ads you’ve had
♦ What your ad account’s hidden score is (a ratio of rejected vs approved ads)
♦ If you conveyed your situation correctly to Facebook ad support who are gatekeepers not DMs
♦ If you determined first exactly which ad policy you’re flagged for (this helps FB ad support reps make a case for you)
♦ Did you clean your funnel (landing pages etc) of the ad policy violations before contacting Facebook? Do this first if your ad account disabled for policy violation.
♦ Your business model – certain business models are under more scrutiny than others (how to make money online, special ad categories etc).
♦ Did you circumvent systems and immediately try to run ads after being rejected?
I could go on – the important thing to consider is how do you move on if your appeal is rejected and you don’t have an ad account to advertise with. You’ll want to try a couple of different things.
Now if your ad account disabled payment method issue is happening…that’s a whole other bag of worms. If your ad account was disabled for something minor…
(You’d have to know what you got flagged for, specifically, which ad copy triggered this flag and the weight of each ad policy flag).
– You could possibly start advertising from another ad account within the same Business Manager – but you need to warm up the new ad account with specific ads that achieve this before going into conversion ads.
But, in the event that either your Facebook ad account was disabled for a bigger issue (like mentioning covid) or you just don’t freakin know because you’re not a Facebook ad policy expert – you’ll want to create a new Facebook Business Manager.
If your ad account’s disabled, facebook may give you leeway. If you’re looking for the scoop on the top reasons that Facebook ads get rejected click here.
But if your instagram ad account disabled for unusual activity, you may have a security leak.
Keep in mind – if you don’t identify what triggered the automations to flag you the first time, it won’t matter how many new Business Managers or ad accounts you create – you’ll get shut down again and again.
You’ve got to identify the triggers the automations are acting on before appealing, remove them from your funnel, then appeal.
If that doesn’t work out, start fresh, warming up new ad accounts (possibly in a new Biz Manager) that are free of the same flags you got shut down for in the first place.
Again, an ad account disabled payment method issue is different than the type of disabled facebook ad account issues you face with 2024 flags. Facebook has changed a lot since even just 2021.
Some common flags you may have heard other advertisers get caught with are something like, “facebook ad account disabled circumventing systems.” That’s why you need to find the flags first before appealing or even that appeal will be viewed as circumventing.
I see a lot of bad advice when folks just google, “facebook ad account disabled reddit” or “facebook ad account disabled for no reason” because it becomes just a cig break at work to complain, rather than solve the issue.
While FB and IG are owned by Meta, in fact Instagram has it’s own separate process for how automations flag you with an ad account disabled instagram issue. Are your Facebook ads blocked? Click here for expert guidance.
Once you do identify the specific flags that got you in trouble you can advertise again:
✅ In a new ad account in the same Business Manager if you had a minor flag cause the ad account to get disabled, or
✅ A new Business Manager and new ad account in the new Business Manager (don’t use your personal ad account attached to your profile – create new ones in Business Manager) or
✅ fresh start with a coworker’s account you want to learn from your mistakes here and not repeat them to exit the loop and advertise again.
If your facebook ad accounts disabled how to enable it really comes from knowing the ad policies. And a disabled Facebook ad account in 2024 faces its own challenges from the i0S update in Apple, to election years.
What if I told you there was a disabled facebook ad account solution? You’d never have to worry about guessing the reasons for facebook ad account disabled.
We all know what a 10th level of hell it is waiting on the facebook ad account disabled review time when your ad account is disabled facebook doesn’t care how long you wait.
It’s time to stop taking shots in the dark if your facebook ad account’s disabled, what to do is first figure out all the flags. But you’re still asking what to do if ad account is disabled and googling “why ad account is disabled” or “why is my facebook ad account disabled on instagram.”
I can help with that. I’ve been a project manager at Facebook and worked in ads at Meta. I know you’re wondering, “If my facebook ad account is disabled can i create a new one?”
Especially if you’ve seen the disabled facebook ad account final decision warning in Ads Manager.
Or you’ve got a disabled facebook ad account in business manager issue as well with those ominous red letters seen in the Business settings. I’ll be happy to assist in how to solve disabled facebook ad account issues. You can stop searching for “my facebook ad account is disabled how to enable it” as there are better solutions below.
Ad agencies: tired of getting the silent treatment from Facebook when all you want to do is get your Facebook ads live and revenue in the door?
I’m a Facebook ad policy specialist who worked at Facebook and I’m trusted by high level brands that take accuracy and results seriously.
I can show you how to resolve FB bans even if Facebook ad support is useless to resolve ad account restrictions.
Don’t lose any more money from Facebook bans and schedule your call with me now.
Don’t take my word for it, let my clients tell you what it was like working with me:
It shouldn’t be a mystery on what to do to recover from a ban. I strive for customer satisfaction, being a business owner myself.
My clients have included the social media marketing agencies of Tony Robbins, Harv Eker, and Dean Graziosi. How much is it costing you to have a disabled Facebook ad account? Talk today.
I’m featured on the Queen of Facebook Mari Smith’s Marketing Essentials Course.
If you want to skip the line before this offer ends, immediately secure expert-level Facebook consulting. Book a call with me now!
If you’re ok with waiting a bit longer, and entering the waitlist to see if you’re eligible – Schedule a call or contact me via email.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
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Thanks for posting this, but I wonder if Facebook has changed things. When I go to the Business Help Page, there is no option to select an account or contact support. All I see is a set of topics you can click on, all of which lead to dead ends. Do you know of any way to contact an actual human at Facebook?
Hey Joseph, Facebook is always changing things. One person may have a different access to Facebook ad support than another - but remember, you have to have spent money first on ads, before you can contact Facebook ad support. And if you're not in America, the access portals are different - I can't help you there if that's the case. But #1 - you have to have run ads, and had the money taken out of your bank account to pay for the ads, before you can access Facebook ad support. Feel free to click on the YouTube video linked at the top of this article for a visual run through for how to access Facebook Ad Support if you have run ads on Facebook.
I had advertising disabled for my personal account for teaching a yoga class at the "Church Of Cannabis" in 2017. I appealed it at the time as being flagged for the location and got an automated loss. My add account now says that "Too much time has passed since this account was disabled, so this decision can't be reviewed."
I put that statement in quotes in Google, and it had 0 results.
If I put in a "Request Review of Restricted Ad Account" it responds with
"We could not process your request. Please try again later."
Any suggestions for dealing with such an old problem?
You'd need to rebuild from scratch. But word to the wise, you can't advertise Cannabis on Facebook - you will always get shut down
I am in a Similar situation. What do you mean rebuild from Scratch? Delete and start a new account?
Hey Trevor,
I guess I made all the wrong steps before I readed your article, now I stuck and I don't know what to do anymore. my personal account and my ad account are disabled,
the business doesn't exist and I press reviews, no one return me back I have no post at all and nothing I'm selling now. but I still disabled, I really don't know what to do. please help somehow?
best regards,
Michael.
I have a new launch services program that can help
Best advice I've seen to date on this...
Thanks JT
Hello Trevor my personal FB account has only 24 days and after it said it will be disabled . What can I do
I work with advertisers running ads - are you an ad agency or were running ads on Facebook?
Hello, my facebook page has been restricted. And no notification were sent to me so I missed out the 30days duration. I have contacted the live agent for two times, they told me the second time that my account is permanently disabled since already passed 30days duration. Is there still any chance for me to get back my facebook page? as I have been managing it since 2015+ and would really like to continue using it.
Hey,
My case is not so similar.
I was still editing content for my ad, just moments after setting my target audience and putting in my payment method, I got a notification that my account had been restricted from any form of advertisement and I'm yet to fund my ad account. I don't really know what I did wrong, please me out. that's my first ad ever
My business account, not an ad account, was disabled for no reason at all, did somebody hack it?? It states after 30 days it will be completely disabled, I only have about a week left and am DESPERATE for help as my page is very vital to my small business. Can somebody PLEASE help me with this, I have got nowhere with filling out requests with Meta and Facebook. Thank you so much for any help!!
Gary it isn't clear what the hell you are saying. On Facebook you have:
1. Personal profile
2. Facebook Business Page
3. Business Manager (BM)
4. Ad Accounts
5. Ads Manager
A personal profile is NOT a Facebook Business Page - you don't run ads on it, a profile is where you add friends and join Groups and like Pages and comment on friends' posts. A Facebook Business Page is your digital storefront - it represents your business and your brand. This is required to run ads. The ads appear on the Facebook Business Page or sponsored by the Business Page.
A Business Manager also called Business Suite is the house that you have in the settings a) People b)FB Business Pages c) Ad Accounts
It is required to have a BM to run ads.
Ad accounts are the empty sleeve you put your payment info into that generate an advertising interface you create ads in, called Ads Manager. There is no such thing as a "business account" on Facebook.
You have to be specific when communicating otherwise no one will ever understand you. If you have been hacked you need to contact someone in cybersecurity as Facebook doesn't hire cybersecurity people for random Facebook users or advertisers.
8:26 POT
0.44 YED. 461 114
facebook
Help
ON 4 AUGUST 2022
It usually takes us just over a day to review your information.
Your account is not visible to people on Facebook and you can't use it.
What happens next
We'll take another look at your account. We have fewer people available to review information due to the coronavirus (COVID-19) pandemic. This means that we may be unable to review your account.
If we find that your account does follow our Community Standards, you'll be able to use Facebook again.
If we find that your account doesn't follow our Community Standards, it will be permanently disabled, and you won't be able to disagree again.
I have a question very similar to what you’re talking about in this video. In my circumstance my personal Facebook account was disabled and I sent that in to be reviewed and they permanently disabled my Facebook account. My main problem is I have had a couple business accounts out there for 10+ years that are now just sitting that I no longer have access to. Is there any way to link my new personal Facebook page to admin those other two pages that are now just stagnant sitting there and I have lost all that money I put into growing those business pages?
Same issue,
My ads account was restricted, clicked review and still is restricted. Never violated any FB rule. Did you find any solution?
As my blog you are commenting on already states you can schedule a discovery call with me to see if I can assist with my consulting services. https://calendly.com/trevorwgoodchild/facebookexpert
So what do we do if we've been banned from making ads....and yet we've never done an ad?
The same thing just happened to me. I didn't run a single ad yet but Facebook restricted me. I can't find any way to talk to a human support agent either. Any help anyone?
If your goal is to run Facebook ads again to sell services or products, my calendar is linked in this blog many times, and in the comments a few times, here it is again: https://calendly.com/trevorwgoodchild/facebookexpert
Just schedule a free call and if it's a good fit we can possibly work together.