Did the ban hammer slam your Business Manager with ad restrictions and a disabled facebook ad account? I’ve worked at Meta and am a no bullshit guy. I’ll help guide you to a solution even if Facebook won’t reply.
Make your ad account active in Meta Business Manager
You have no issue turning profit from Facebook ads that give you at least 2X ROI if not more BUT it’s a headache when the ban bots suddenly hit you with a disabled Facebook ad account. Damn!
To YOUR eyes, your ads look great. You’re convinced you haven’t done anything wrong (but a shred of doubt lingers that just maybe you did). Logging into Ads Manager you click Request Review but literally within seconds see:
Part of your frustration also stems from the fact that you’ve run this same ad many times before without an ad restriction!
So what gives?!
During my years working at Facebook I helped thousands of advertisers from SMBs to Fortune 500s solve Facebook ad issues (make sure to read How to Solve Facebook Ad Account Restriction As A Business).
Disabled Facebook Ad Account Guide
What to do if your Facebook Ad Account is disabled and everything you can do to reinstate including how to resolve payment issues, rejected ads, and get support.
Today I’ll share insights on what to do if your Facebook ad account gets disabled.
Just like my clients in cosmetic beauty have discovered, there are micro flags in ad copy and landing pages that have to be removed first before attempting to appeal or relaunch a brand with Facebook.
Even software engineers AT Facebook AND Twitter have reached out to me, asking for help with their disabled facebook ad accounts. That’s how bad the automation banning has gotten.
Want the same white glove treatment solving Facebook bans?
Click here, to schedule a discovery call.
Disabled Facebook Ad Account First Steps
Before you begin
I don’t work with businesses who are new, or haven’t figured out how to run high-converting ads – you need to establish your value proposition, target audience and compelling ad copy first.
Secondly, it’s good to keep in mind, running ads on Facebook isn’t the same as running ads on Google, banner ads, or newspaper ads. Facebook is its own ecosystem. So if you’re looking to trusted sources like Sprout Social for Facebook ad tips, just remember – they won’t teach you Facebook ad policy. And won’t provide insights I do from working at Facebook.
The Reason Why Your Facebook Ad Account’s Disabled
Why does Facebook disable ad accounts? You’d think Meta would want your money instead of forcing folks to google Why is my Facebook ad account is disabled?
The short answer is that there are a lot of clickbait farms that use unethical practices which ruin it for everyone else. Even Sheryl Sandberg is leaving Meta.
Facebook Disabled Ad Account Explanation
The long answer is that Facebook creates specific automations their algorithm delivers that can’t distinguish an innocent mistake from those actually circumventing their systems. So, you end up with a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Recognize the signs of a disabled Facebook ad account
You aren’t trying to cheat the system you’re just running ads for your clients right?
(For a behind the scenes on Facebook’s algorithm click here)
But you don’t have to wonder in the dark trying to avoid Facebook bans. As Liana Lang, CEO of Power Up Strategy Inc. said, “Please meet Trevor, my ‘secret weapon’ for all things Facebook compliance. I highly recommend hiring him to help you out especially if you plan to be running ads.”
Want to stop guessing on why Facebook flags you and get real answers?
Click here, to schedule a discovery call.
How Facebook Automations Flag Disabled Facebook Ad Account
If every ad went under human review instead of robots, you’d have a lot less ad accounts disabled.
But the reality is, machines are making most of these decisions based on SQL logic and the Facebook Ad Policies here
(Which are different from the Community Standards that control what appears on personal profiles on the Newsfeed. There are some overlaps but they aren’t identical).
Disabled Facebook Ad Account: Payments
When choosing a payment method, make sure:
There is a new issue affecting advertisers everywhere: Banks are rejecting preauth charges from Facebook ads. So before choosing a payment method, make sure to review the advertising history of that particular debit or credit card.
Disabled Facebook Ad Account BM:
Business Manager
An important thing to note: Once your Facebook Business Manager is disabled, any Facebook Business Page still inside it is permanently restricted from advertising.
The reason is because once a BM is banned, you won’t be able to edit it. This means you can’t remove people, or FB Pages from it – FYI.
Disabled Facebook Ad Account and PAS Formulas
Perhaps the ad copy kicked pain points too hard following the Pain-Agitate-Solution formula & now Facebook feels like you’re calling Facebook users out too negatively violating Personal Attributes ad policies.
Using Eugene Schwartz’s Breakthrough Advertising techniques on Facebook can get you a disabled facebook ad account because Facebook or Meta is its own ecosystem.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Understanding Facebook’s Ad Account Policies
Immediate Steps to Take After Your Ad Account is Disabled
Now you think, maybe it wasn’t an ads issue at all. Perhaps it was something else – and you search for “facebook account disabled community standards.” These are the policies that govern everyday usage of Facebook.
But, still you don’t get any closer to the finish line searching for “facebook ad account disabled for policy violation” or “facebook ad account disabled 2024.” What about ad account recovery? Is it possible to get your old account back?
You google “facebook ad account disabled appeal,” and “why is my facebook ad account disabled.” Still nothing. What gives?? I’ll answer that but first, let’s discuss the digital real estate you’re running ads on.
Facebook expert and influencer Jon Loomer admits Facebook’s automations are wrecking havoc on ads. Even Facebook’s own Advantage+ automation meant to help you get more reach often glitches and just shows your ads to clickbait farms, optimizing for cheap 3rd world country clicks.
Immediate steps to take after your facebook ad account’s disabled: don’t appeal, audit your ads because you need to both identify WHAT got you on Meta’s radar AND the severity of the flag before taking action.
It’s super key to determine why you got on the radar before appealing a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Navigating through Facebook ad complications
Anything can go wrong when you have a website with billions of users every day and millions of advertisers running ads on it. Pattern-recognition-protocol is a unique system I’ve created that helps decode how and why the automations ban you, based on years of working at Meta and working with thousands of advertisers in every imaginable field of business.
While you don’t have access to the PRP yet, as it isn’t public, you can gleam a few tips from it:
Always review the pattern of bans for your industry before creating a marketing plan
Make sure your social media managers know what NOT to post
Balance conversions with compliance for ROI and keeping Facebook ads active
Machine-learning and neurolinguistic programming are what decide 99% of the Facebook bans, not people. You have to learn how to think like a machine to be successful here.
Still hitting a brick wall with restricted Facebook ad accounts? Protect your most valuable asset – your money-maker – and schedule a complimentary discovery call now, while I still have space on my calendar. You will learn a TON even if we don’t work together. My calendar is here.
Disabled Facebook Ad Account: Intellectual Property
An Important Fact On Facebook’s IP
I’ve noticed many feel like they have a right to post on Facebook and run ads, as if Meta is a public school or government property.
Something important to note:
Facebook is a private website. Acting like it’s a public entity ups the risk of a disabled facebook ad account.
By using Facebook – as a Profile or FB Biz Page you implicitly agree to Facebook’s Terms of Service – which means they can do whatever the hell they want on their website.
It’s private property just like someone’s lawn or land.
In Texas, you have a right to shoot someone trespassing on your property – think about that in terms of what Facebook is allowed to do on their own platform.
Disabled Facebook Ad Account: Appeals
Submitting an Appeal to Facebook
New Policies Affecting Disabled Facebook Ad Accounts
Moving too fast can not only cause car accidents, but also get Facebook bots to flag you as either a machine or clickbait farm. So, when you are starting to see some ad rejections, instead of immediately ignoring them or submitting new ads, do your best to diagnose why they were rejected.
Once you have a good idea, locate where those flags may be in other parts of your funnel. Also, make sure you have a privacy policy Facebook’s machines will approve of. Don’t know how to do this? Schedule a discovery call with me now right here.
Disabled Facebook Ad Account: Road Map
From Disabled Facebook Ad Account to Appeal
For whatever reason, breaking ad policy rules, glitches, aliens – you are now stuck with a disabled ad account and Facebook rejected your appeal. Even if you went to Social Media Marketing World they couldn’t tell you how to fix this.
Why is that?
Facebook rejects your appeals because you clicked on a button inside Business Manager to appeal it and never talked or chatted with a live human being.
“My facebook ad account was disabled!” you scream at the ceiling. Your web browser history shows searches for:
“Ad Account restricted”
“your access can’t be reinstated because too much time has passed since we restricted. Your Access Can’t Be Reinstated: Confirm your identity.”
“facebook ad account disabled for unusual activity”
“my facebook ad account disabled”
“facebook account disabled how to recover”
But you’re still stuck.
What happens now?
Automations are reviewing your Facebook ads instead of Facebook ad support, and when you appeal with a button instead of a person, the automation reviews that too and rejects it instantly.
When you have a disabled facebook ad account, it’s 95% chance a machine not a human flagged you.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
How to Recover a Disabled Facebook Ad Account Part 1
Outdated articles like this one will gloss over what to do without going into more detail – so I’m going to give you more insight on Facebook ad accounts disabled and what to do.
How to Recover Disabled Facebook Ad Accounts part 2
…and what NOT to do when appealing ad accounts.
Many websites will tell you to just click “Recover Account” (like this one) but that’s incorrect!
The advice in that article tells you to fill out a form and wait to see if you get assigned a Facebook rep – that is rolling the dice and likely to make your disabled ad account unrecoverable.
Also this article gives incorrect advice as well telling you to verify your Business Manager after getting an ad account disabled.
That’s the dumbest advice ever (sorry not sorry Emily).
– That’s like going 120 MPH yelling out the window at the cop:
“I promise I won’t break the speed limit again officer!” while speeding.
When your ad account is disabled – you are asking Facebook to trust you that your business is legit, even after you’ve set the precedent that you can’t follow their rules.
You think Facebook is going to act in your favor? NO.
You’ll get stuck in a cycle of the spinning wheel of death for Facebook trying to both verify a Business Manager with a disabled ad account and review your appeal to that disabled ad account. Your facebook ad manager account disabled, no ads live – what to do?
If you want to verify your Business Manager after your ad account is reactivated, or on a fresh new Business Manager – sure, that can help.
But don’t do that while you’re appealing a disabled ad account – be smart. Clicking Request Review is a big mistake.
You’ll enter the never ending loop where either you’ll wait forever without a response from Facebook.
OR
Maybe Facebook will ask you to verify your Business Manager, then accept your credentials but never reply.Now you’re stuck with a Facebook Business Manager not verified, and an ad account disabled.
Your clients are screaming “Why aren’t my ads running?? I’m losing money every second Facebook ads aren’t live selling my products!!”
Diagnose The Problem
You’re want answers to why you got banned, when everything hangs in the balance of a billion dollar social media company’s decisions who isn’t replying or telling you what you did wrong or how to fix it.
Maybe you found the article I linked above and hit “Request Review.” Don’t do that until you audit your funnel.
That has a slim chance of recovering a disabled facebook ad account. While it may work, if you don’t know why your ad account was restricted, then you will get the Facebook ban hammer again.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Preventing Future Ad Account Disabling
Regularly prescreen your ads for ad policy, and marry conversions with compliance. Never request review without a contact at Facebook. You’re leaving the fate of your ad account in the hands of a machine, a bot that will automatically make a decision based on its programming logic without any human context. (Also read: Facebook Disabled My Account Next Steps)
On a rare chance, sometimes the machine will instantly reactivate your ad account but most of the time you have 99% higher chance contacting a rep at Facebook Ad Support via the Facebook Business Help Center.
So don’t click on “Recover Account,” without first doing a damage assessment.
Make a closed ad account active
Part of why I’ve been so successful helping my clients get Facebook ads live again, is I don’t use the spray the wall with bullets approach. Shoot first, ask questions later, just go go go!! Yes, clients are screaming, “Why aren’t my ads live! I’m losing money!” Sure. I get it.
But, not failing here, means shifting your strategy from checkers to chess. There are wheels within wheels for how you get flagged and one of the most important ways to NOT get banned, I’ll reveal next.
Determine Why You Were Flagged BEFORE Appealing
Let me RE-EMPHASIZE:
If you don’t determine why you were flagged first BEFORE contacting Facebook ad support, you’re going to repeat history like GroundHog’s Day.
HERE’S WHY:
If FB reactivates your ad account, and you have the same flags still in your funnel the automations will continue to scan your ads and flag you.
This time maybe disabling your Business Manager too. That’s another loop you can get caught in. Your friend told you that his “facebook account disabled suspicious payment activity” message just showed up in his Business Settings.
There has been a recent payment method glitch that has been giving many ad agencies a disabled facebook ad account or two – so that’s a whole other can of worms there. Now, your Facebook Business Manager is disabled too and you’re starting to lose it.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
And you’re really freaking out that his facebook ad account was disabled for no reason. You’re hoping the warning saying “your fb ad account permanently disabled” will go away.
This is what you do instead when handling a disabled facebook ad account:
Step 1. – Navigate to Facebook’s Business Help Page here:
Step 2. – Select your ad account from the drop down menu:
Step 3. – Select the issue:
Step 4. – Click on Contact Support:
A lot of people can’t figure out how to even get this far – owners of businesses that spend $100K a month and up have told me they can’t find this page when their facebook ad account keeps getting disabled. For my essential guide to Facebook ad policies click here.
You want to make sure you’re logged in to the right account – you may need to use an active ad account in the same Business Manager to contact support.
Also bookmark this link that as of 2024 is a direct route to contacting support.
If you try and still can’t get a person in Facebook ad support to open up a chat with you, then you can try out this Facebook Ad Account Disabled form here.
But keep in mind, the Facebook Ad Support reps are working at Facebook and have a more effective internal form they submit to the Facebook ad policy department who actually makes the decisions.
Disabled Facebook Ad Account Request Review Tactic
So contact Facebook Ad Support FIRST.
For an in depth look at the top reasons why Facebook disables ad accounts click here.
Tired of reading articles? I worked with the engineers who created Facebook’s ban bots and can get your ads live and generating revenue again. Just book a discovery call here.
So you got on a chat with Facebook Ad Support – sweet! But keep in mind you are not talking to decision makers. Maybe your facebook account disabled due to copyright infringement or your facebook ad account disabled payment method triggered this.
You’re googling “facebook ad account disabled reddit” when you get hit with a new flag: “facebook ad account disabled circumventing systems.”
Damn it!
You’re all heated chatting with Facebook ad support but they can’t help. Remember:
These are gatekeepers that often don’t speak English fluently (if you’re coming from America, or the UK). They won’t understand a lot of what you’re saying.
They are essentially like bartenders – they have to hear a lot of crap from advertisers who chat in using all caps like “HELLO ARE U THERE.”
And at best, these are entry level workers that can understand maybe, 40% of what you’re talking about on a good day when you ask them how to fix facebook ad account disabled.
If you get lucky, you may talk to someone who gets 70% of what you say when chatting, “facebook disabled my ad account for no reason!”
– but they’ve never run ads that have actual ROI –
Facebook Ad Support agents aren’t in the business world, they aren’t entrepreneurs and don’t have a vested interest in whether or not your ad account is active or disabled. Or your facebook account disabled upon creation issues or your facebook account disabled login problems.
How nice you are to them, how simple you make your explanations will play a role in how receptive Facebook is to your appeal.
Their goal is to close as many cases as possible – quantity over quality. So be respectful, polite, and also realistic when it comes to disabled facebook ad account review time.
But, if you manage to say the right words and prep Facebook ad support, on rare occasions they can help you recover from a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Make an ad account active
Anyone who says they can instantly recover your ad account is lying. I have an emergency service for this that only works if you’re within the first 48 hours or less of getting your ad account disabled.
If you are within that window, reach out to me and state this in the form
What Happens After Appealing Disabled Accounts
Pause yelling “My facebook ad account got disabled!” and take a seat.
Your ad account could either be:
• Reactivated within 24 hours because it was a Facebook glitch
• Reactivated incorrectly because Facebook Ad Support missed the flags you do have
• Or it’s “your ads are violating ad policy” or “this business model isn’t supported” and you stay disabled
What To Do If Your Ad Account Appeal Gets Rejected
Realistically you have about a 50/50 chance appealing any ad account that’s disabled. Here are some factors that play into why your disabled ad account will be reactivated or permanently disabled:
♦ How many previous rejected ads you’ve had
♦ What your ad account’s hidden score is (a ratio of rejected vs approved ads)
♦ If you conveyed your situation correctly to Facebook ad support who are gatekeepers not DMs
♦ If you determined first exactly which ad policy you’re flagged for (this helps FB ad support reps make a case for you)
♦ Did you clean your funnel (landing pages etc) of the ad policy violations before contacting Facebook? Do this first if your ad account disabled for policy violation.
♦ Your business model – certain business models are under more scrutiny than others (how to make money online, special ad categories etc).
♦ Did you circumvent systems and immediately try to run ads after being rejected?
I could go on – the important thing to consider is how do you move on if your appeal is rejected and you don’t have an ad account to advertise with. You’ll want to try a couple of different things.
Now if your ad account disabled payment method issue is happening…that’s a whole other bag of worms. If your ad account was disabled for something minor…
(You’d have to know what you got flagged for, specifically, which ad copy triggered this flag and the weight of each ad policy flag).
– You could possibly start advertising from another ad account within the same Business Manager – but you need to warm up the new ad account with specific ads that achieve this before going into conversion ads.
But, in the event that either your Facebook ad account was disabled for a bigger issue (like mentioning covid) or you just don’t freakin know because you’re not a Facebook ad policy expert – you’ll want to create a new Facebook Business Manager.
If your ad account’s disabled, facebook may give you leeway. If you’re looking for the scoop on the top reasons that Facebook ads get rejected click here.
But if your instagram ad account disabled for unusual activity, you may have a security leak.
Keep in mind – if you don’t identify what triggered the automations to flag you the first time, it won’t matter how many new Business Managers or ad accounts you create – you’ll get shut down again and again.
You’ve got to identify the triggers the automations are acting on before appealing, remove them from your funnel, then appeal.
If that doesn’t work out, start fresh, warming up new ad accounts (possibly in a new Biz Manager) that are free of the same flags you got shut down for in the first place.
Again, an ad account disabled payment method issue is different than the type of disabled facebook ad account issues you face with 2024 flags. Facebook has changed a lot since even just 2021.
Some common flags you may have heard other advertisers get caught with are something like, “facebook ad account disabled circumventing systems.” That’s why you need to find the flags first before appealing or even that appeal will be viewed as circumventing.
I see a lot of bad advice when folks just google, “facebook ad account disabled reddit” or “facebook ad account disabled for no reason” because it becomes just a cig break at work to complain, rather than solve the issue.
While FB and IG are owned by Meta, in fact Instagram has it’s own separate process for how automations flag you with an ad account disabled instagram issue. Are your Facebook ads blocked? Click here for expert guidance.
Once you do identify the specific flags that got you in trouble you can advertise again:
✅ In a new ad account in the same Business Manager if you had a minor flag cause the ad account to get disabled, or
✅ A new Business Manager and new ad account in the new Business Manager (don’t use your personal ad account attached to your profile – create new ones in Business Manager) or
✅ fresh start with a coworker’s account you want to learn from your mistakes here and not repeat them to exit the loop and advertise again.
If your facebook ad accounts disabled how to enable it really comes from knowing the ad policies. And a disabled Facebook ad account in 2024 faces its own challenges from the i0S update in Apple, to election years.
Conclusion
What if I told you there was a disabled facebook ad account solution? You’d never have to worry about guessing the reasons for facebook ad account disabled.
We all know what a 10th level of hell it is waiting on the facebook ad account disabled review time when your ad account is disabled facebook doesn’t care how long you wait.
It’s time to stop taking shots in the dark if your facebook ad account’s disabled, what to do is first figure out all the flags. But you’re still asking what to do if ad account is disabled and googling “why ad account is disabled” or “why is my facebook ad account disabled on instagram.”
I can help with that. I’ve been a project manager at Facebook and worked in ads at Meta. I know you’re wondering, “If my facebook ad account is disabled can i create a new one?”
Especially if you’ve seen the disabled facebook ad account final decision warning in Ads Manager.
Or you’ve got a disabled facebook ad account in business manager issue as well with those ominous red letters seen in the Business settings. I’ll be happy to assist in how to solve disabled facebook ad account issues. You can stop searching for “my facebook ad account is disabled how to enable it” as there are better solutions below.
Facebook Disabled Ad Account Solution
Ad agencies: tired of getting the silent treatment from Facebook when all you want to do is get your Facebook ads live and revenue in the door?
I’m a Facebook ad policy specialist who worked at Facebook and I’m trusted by high level brands that take accuracy and results seriously.
I can show you how to resolve FB bans even if Facebook ad support is useless to resolve ad account restrictions.
Don’t lose any more money from Facebook bans and schedule your call with me now.
Don’t take my word for it, let my clients tell you what it was like working with me:
It shouldn’t be a mystery on what to do to recover from a ban. I strive for customer satisfaction, being a business owner myself.
My clients have included the social media marketing agencies of Tony Robbins, Harv Eker, and Dean Graziosi. How much is it costing you to have a disabled Facebook ad account? Talk today.
I’m featured on the Queen of Facebook Mari Smith’s Marketing Essentials Course.
If you want to skip the line before this offer ends, immediately secure expert-level Facebook consulting. Book a call with me now!
If you’re ok with waiting a bit longer, and entering the waitlist to see if you’re eligible – Schedule a call or contact me via email.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
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