Looking for a disabled facebook ad account recovery? No worries, you’re in the right place as I’m a Facebook alum that will help guide you to a fix.
You’re running Facebook ads and suddenly out of nowhere you see a disabled Facebook ad account in your Business Manager. Dang!
You look and can’t find anything wrong, so you hit the appeal button but – you get an instant rejection.
And the kicker is you didn’t even have any Facebook ads rejected before – sound familiar?
During my years working at Facebook I helped thousands of advertisers from SMBs to Fortune 500s navigate Facebook ad issues (make sure to read 3 Things You Need to Know About Facebook Ad Policy Bans).
What to do if your Facebook Ad Account is disabled and everything you can do to reinstate including how to resolve payment issues, rejected ads, and get support.
Today I’ll share insights on what to do if your Facebook ad account gets disabled.
Just like my clients in ecommerce, marketing and health have discovered, there are micro flags in ad copy and landing pages that have to be removed first before attempting to appeal or relaunch a brand with Facebook.
Want the same white glove treatment navigating Facebook shutdowns?
Click here, to schedule a discovery call.
The Reason Why Your Facebook Ad Account’s Disabled
Why does Facebook disable ad accounts? You’d think Meta would want your money instead of forcing folks to google Why is my Facebook ad account is disabled?
The short answer is that there are a lot of clickbait farms that use unethical practices which ruin it for everyone else. Even Sheryl Sandberg is leaving Meta.
Facebook Disabled Ad Account Explanation
Disabled Facebook Ad Account and PAS Formulas
Immediate Steps to Take After Your Ad Account is Disabled
Now you think, maybe it wasn’t an ads issue at all. Perhaps it was something else – and you search for “facebook account disabled community standards.” These are the policies that govern everyday usage of Facebook.
But, still you don’t get any closer to the finish line searching for “facebook ad account disabled for policy violation” or “facebook ad account disabled 2024.” What about ad account recovery? Is it possible to get your old account back?
You google “facebook ad account disabled appeal,” and “why is my facebook ad account disabled.” Still nothing. What gives?? I’ll answer that but first, let’s discuss the digital real estate you’re running ads on.
Facebook expert and influencer Jon Loomer admits Facebook’s automations are wrecking havoc on ads. Even Facebook’s own Advantage+ automation meant to help you get more reach often glitches and just shows your ads to clickbait farms, optimizing for cheap 3rd world country clicks.
Immediate steps to take after your facebook ad account’s disabled: don’t appeal, audit your ads because you need to both identify WHAT got you on Meta’s radar AND the severity of the flag before taking action.
It’s super key to ID why you got on the radar before appealing a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
An Important Fact On Facebook’s IP
I’ve noticed many feel like they have a right to post on Facebook and run ads, as if Meta is a public school or government property.
Something important to note:
Facebook is a private website. Acting like it’s a public entity ups the risk of a disabled facebook ad account.
By using Facebook – as a Profile or FB Biz Page you implicitly agree to Facebook’s Terms of Service – which means they can do whatever the hell they want on their website.
It’s private property just like someone’s lawn or land.
In Texas, you have a right to shoot someone trespassing on your property – think about that in terms of what Facebook is allowed to do on their own platform.
Submitting an Appeal to Facebook
New Policies Affecting Disabled Facebook Ad Accounts
Also – Facebook is now limiting or stopping your ability to advertise to teens, so there’s even more red tape now. Along with new policies for CBD (still a minefield, I wouldn’t advise using FB for this), and election years – you need to stay savvy on the upcoming changes.
But I digress – let’s get back to recovering from a disabled Facebook ad account.
From Disabled Facebook Ad Account to Appeal
For whatever reason, breaking ad policy rules, glitches, aliens – you are now stuck with a disabled ad account and Facebook rejected your appeal. Even if you went to Social Media Marketing World they couldn’t tell you how to fix this.
Why is that?
Facebook rejects your appeals because you clicked on a button inside Business Manager to appeal it and never talked or chatted with a live human being.
“My facebook ad account was disabled!” you scream at the ceiling. Your web browser history shows searches for:
“Ad Account restricted”
“your access can’t be reinstated because too much time has passed since we restricted. Your Access Can’t Be Reinstated: Confirm your identity.”
“facebook ad account disabled for unusual activity”
“my facebook ad account disabled”
“facebook account disabled how to recover”
But you’re still stuck.
What happens now?
Automations are reviewing your Facebook ads instead of Facebook ad support, and when you appeal with a button instead of a person, the automation reviews that too and rejects it instantly.
When you have a disabled facebook ad account, it’s 95% chance a machine not a human flagged you.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
How to Recover a Disabled Facebook Ad Account Part 1
Outdated articles like this one will gloss over what to do without going into more detail – so I’m going to give you more insight on Facebook ad accounts disabled and what to do.
How to Recover Disabled Facebook Ad Accounts part 2
…and what NOT to do when appealing ad accounts.
Many websites will tell you to just click “Recover Account” (like this one) but that’s incorrect!
The advice in that article tells you to fill out a form and wait to see if you get assigned a Facebook rep – that is rolling the dice and likely to make your disabled ad account unrecoverable.
Also this article gives incorrect advice as well telling you to verify your Business Manager after getting an ad account disabled.
That’s the dumbest advice ever (sorry not sorry Emily).
– That’s like going 120 MPH yelling out the window at the cop:
“I promise I won’t break the speed limit again officer!” while speeding.
When your ad account is disabled – you are asking Facebook to trust you that your business is legit, even after you’ve set the precedent that you can’t follow their rules.
You think Facebook is going to act in your favor? NO.
You’ll get stuck in a cycle of the spinning wheel of death for Facebook trying to both verify a Business Manager with a disabled ad account and review your appeal to that disabled ad account. Your facebook ad manager account disabled, no ads live – what to do?
If you want to verify your Business Manager after your ad account is reactivated, or on a fresh new Business Manager – sure, that can help.
But don’t do that while you’re appealing a disabled ad account – be smart. Clicking Request Review is a big mistake.
You’ll enter the never ending loop where either you’ll wait forever without a response from Facebook.
OR
Maybe Facebook will ask you to verify your Business Manager, then accept your credentials but never reply.Now you’re stuck with a Facebook Business Manager not verified, and an ad account disabled.
Your clients are screaming “Why aren’t my ads running?? I’m losing money every second Facebook ads aren’t live selling my products!!”
Don’t Let A Machine Decide Your Fate
You’re trying to act like you know what you’re doing when in reality everything hangs in the balance of a billion dollar social media company’s decisions who isn’t replying or telling you what you did wrong or how to fix it.
Maybe you found the article I linked above and hit “Request Review.” Don’t do that.
That has a slim chance of recovering a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Preventing Future Ad Account Disabling
Regularly prescreen your ads for ad policy, and marry conversions with compliance. Never request review without a contact at Facebook. You’re leaving the fate of your ad account in the hands of a machine, a bot that will automatically make a decision based on its programming logic without any human context. (Also read: Facebook Disabled My Account Next Steps)
On a rare chance, sometimes the machine will instantly reactivate your ad account but most of the time you have 99% higher chance contacting a rep at Facebook Ad Support via the Facebook Business Help Center.
Determine Why You Were Flagged BEFORE Appealing
Let me RE-EMPHASIZE:
If you don’t determine why you were flagged first BEFORE contacting Facebook ad support, you’re going to repeat history like GroundHog’s Day.
HERE’S WHY:
If FB reactivates your ad account, and you have the same flags still in your funnel the automations will continue to scan your ads and flag you.
This time maybe disabling your Business Manager too. That’s another loop you can get caught in. Your friend told you that his “facebook account disabled suspicious payment activity” message just showed up in his Business Settings.
There has been a recent payment method glitch that has been giving many ad agencies a disabled facebook ad account or two – so that’s a whole other can of worms there. Now, your Facebook Business Manager is disabled too and you’re starting to lose it.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
And you’re really freaking out that his facebook ad account was disabled for no reason. You’re hoping the warning saying “your fb ad account permanently disabled” will go away.
This is what you do instead when handling a disabled facebook ad account:
Step 1. – Navigate to Facebook’s Business Help Page here:
Step 2. – Select your ad account from the drop down menu:
Step 3. – Select the issue:
Step 4. – Click on Contact Support:
A lot of people can’t figure out how to even get this far – owners of businesses that spend $100K a month and up have told me they can’t find this page when their facebook ad account keeps getting disabled. For my essential guide to Facebook ad policies click here.
You want to make sure you’re logged in to the right account – you may need to use an active ad account in the same Business Manager to contact support.
Also bookmark this link that as of 2024 is a direct route to contacting support.
If you try and still can’t get a person in Facebook ad support to open up a chat with you, then you can try out this Facebook Ad Account Disabled form here.
But keep in mind, the Facebook Ad Support reps are working at Facebook and have a more effective internal form they submit to the Facebook ad policy department who actually makes the decisions.
Disabled Facebook Ad Account Request Review Tactic
So contact Facebook Ad Support FIRST.
For an in depth look at the top reasons why Facebook disables ad accounts click here.
Tired of reading articles? I worked with the engineers who created Facebook’s ban bots and can get your ads live and generating revenue again. Just book a discovery call here.
So you got on a chat with Facebook Ad Support – sweet! But keep in mind you are not talking to decision makers. Maybe your facebook account disabled due to copyright infringement or your facebook ad account disabled payment method triggered this.
You’re googling “facebook ad account disabled reddit” when you get hit with a new flag: “facebook ad account disabled circumventing systems.”
Damn it!
You’re all heated chatting with Facebook ad support but they can’t help. Remember:
These are gatekeepers that often don’t speak English fluently (if you’re coming from America, or the UK). They won’t understand a lot of what you’re saying.
They are essentially like bartenders – they have to hear a lot of crap from advertisers who chat in using all caps like “HELLO ARE U THERE.”
And at best, these are entry level workers that can understand maybe, 40% of what you’re talking about on a good day when you ask them how to fix facebook ad account disabled.
If you get lucky, you may talk to someone who gets 70% of what you say when chatting, “facebook disabled my ad account for no reason!”
– but they’ve never run ads that have actual ROI –
Facebook Ad Support agents aren’t in the business world, they aren’t entrepreneurs and don’t have a vested interest in whether or not your ad account is active or disabled. Or your facebook account disabled upon creation issues or your facebook account disabled login problems.
How nice you are to them, how simple you make your explanations will play a role in how receptive Facebook is to your appeal.
Their goal is to close as many cases as possible – quantity over quality. So be respectful, polite, and also realistic when it comes to disabled facebook ad account review time.
But, if you manage to say the right words and prep Facebook ad support, on rare occasions they can help you recover from a disabled facebook ad account.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
What Happens After Appealing Disabled Accounts
Pause yelling “My facebook ad account got disabled!” and take a seat.
Your ad account could either be:
• Reactivated within 24 hours because it was a Facebook glitch
• Reactivated incorrectly because Facebook Ad Support missed the flags you do have
• Or it’s “your ads are violating ad policy” or “this business model isn’t supported” and you stay disabled
What To Do If Your Ad Account Appeal Gets Rejected
Realistically you have about a 50/50 chance appealing any ad account that’s disabled. Here are some factors that play into why your disabled ad account will be reactivated or permanently disabled:
♦ How many previous rejected ads you’ve had
♦ What your ad account’s hidden score is (a ratio of rejected vs approved ads)
♦ If you conveyed your situation correctly to Facebook ad support who are gatekeepers not DMs
♦ If you determined first exactly which ad policy you’re flagged for (this helps FB ad support reps make a case for you)
♦ Did you clean your funnel (landing pages etc) of the ad policy violations before contacting Facebook? Do this first if your ad account disabled for policy violation.
♦ Your business model – certain business models are under more scrutiny than others (how to make money online, special ad categories etc).
♦ Did you circumvent systems and immediately try to run ads after being rejected?
I could go on – the important thing to consider is how do you move on if your appeal is rejected and you don’t have an ad account to advertise with. You’ll want to try a couple of different things.
Now if your ad account disabled payment method issue is happening…that’s a whole other bag of worms. If your ad account was disabled for something minor…
(You’d have to know what you got flagged for, specifically, which ad copy triggered this flag and the weight of each ad policy flag).
– You could possibly start advertising from another ad account within the same Business Manager – but you need to warm up the new ad account with specific ads that achieve this before going into conversion ads.
But, in the event that either your Facebook ad account was disabled for a bigger issue (like mentioning covid) or you just don’t freakin know because you’re not a Facebook ad policy expert – you’ll want to create a new Facebook Business Manager.
If your ad account’s disabled, facebook may give you leeway. If you’re looking for the scoop on the top reasons that Facebook ads get rejected click here.
But if your instagram ad account disabled for unusual activity, you may have a security leak.
Keep in mind – if you don’t identify what triggered the automations to flag you the first time, it won’t matter how many new Business Managers or ad accounts you create – you’ll get shut down again and again.
You’ve got to identify the triggers the automations are acting on before appealing, remove them from your funnel, then appeal.
If that doesn’t work out, start fresh, warming up new ad accounts (possibly in a new Biz Manager) that are free of the same flags you got shut down for in the first place.
Again, an ad account disabled payment method issue is different than the type of disabled facebook ad account issues you face with 2024 flags. Facebook has changed a lot since even just 2021.
Some common flags you may have heard other advertisers get caught with are something like, “facebook ad account disabled circumventing systems.” That’s why you need to find the flags first before appealing or even that appeal will be viewed as circumventing.
I see a lot of bad advice when folks just google, “facebook ad account disabled reddit” or “facebook ad account disabled for no reason” because it becomes just a cig break at work to complain, rather than solve the issue.
While FB and IG are owned by Meta, in fact Instagram has it’s own separate process for how automations flag you with an ad account disabled instagram issue. Are your Facebook ads blocked? Click here for expert guidance.
Once you do identify the specific flags that got you in trouble you can advertise again:
✅ In a new ad account in the same Business Manager if you had a minor flag cause the ad account to get disabled, or
✅ A new Business Manager and new ad account in the new Business Manager (don’t use your personal ad account attached to your profile – create new ones in Business Manager) or
✅ fresh start with a coworker’s account you want to learn from your mistakes here and not repeat them to exit the loop and advertise again.
If your facebook ad accounts disabled how to enable it really comes from knowing the ad policies. And a disabled Facebook ad account in 2024 faces its own challenges from the i0S update in Apple, to election years.
Conclusion
What if I told you there was a disabled facebook ad account solution? You’d never have to worry about guessing the reasons for facebook ad account disabled.
We all know what a 10th level of hell it is waiting on the facebook ad account disabled review time when your ad account is disabled facebook doesn’t care how long you wait.
It’s time to stop taking shots in the dark if your facebook ad account’s disabled, what to do is first figure out all the flags. But you’re still asking what to do if ad account is disabled and googling “why ad account is disabled” or “why is my facebook ad account disabled on instagram.”
I can help with that. I’ve been a project manager at Facebook and worked in ads at Meta. I know you’re wondering, “If my facebook ad account is disabled can i create a new one?”
Especially if you’ve seen the disabled facebook ad account final decision warning in Ads Manager.
Or you’ve got a disabled facebook ad account in business manager issue as well with those ominous red letters seen in the Business settings. I’ll be happy to assist in how to solve disabled facebook ad account issues. You can stop searching for “my facebook ad account is disabled how to enable it” as there are better solutions below.
Facebook Disabled Ad Account Solution
Ad agencies: tired of getting the silent treatment from Facebook when all you want to do is get your Facebook ads live and revenue in the door?
I’m a Facebook ad policy specialist who worked at Facebook and I’m trusted by high level brands that take accuracy and results seriously.
I can show you how to resolve FB bans even if Facebook ad support is useless to resolve ad account restrictions.
Don’t lose any more money from Facebook bans and schedule your call with me now.
Don’t take my word for it, let my clients tell you what it was like working with me:
It shouldn’t be a mystery on what to do to recover from a ban. I strive for customer satisfaction, being a business owner myself.
My clients have included the social media marketing agencies of Tony Robbins, Harv Eker, and Dean Graziosi. How much is it costing you to have a disabled Facebook ad account? Talk today.
I’m featured on the Queen of Facebook Mari Smith’s Marketing Essentials Course.
If you want to skip the line before this offer ends, immediately secure expert-level Facebook consulting. Book a call with me now!
If you’re ok with waiting a bit longer, and entering the waitlist to see if you’re eligible – Schedule a call or contact me via email.
Free eBook: Top 5 Reasons Agencies Fail at Facebook
Thanks for posting this, but I wonder if Facebook has changed things. When I go to the Business Help Page, there is no option to select an account or contact support. All I see is a set of topics you can click on, all of which lead to dead ends. Do you know of any way to contact an actual human at Facebook?
Hey Joseph, Facebook is always changing things. One person may have a different access to Facebook ad support than another – but remember, you have to have spent money first on ads, before you can contact Facebook ad support. And if you’re not in America, the access portals are different – I can’t help you there if that’s the case. But #1 – you have to have run ads, and had the money taken out of your bank account to pay for the ads, before you can access Facebook ad support. Feel free to click on the YouTube video linked at the top of this article for a visual run through for how to access Facebook Ad Support if you have run ads on Facebook.
I had advertising disabled for my personal account for teaching a yoga class at the “Church Of Cannabis” in 2017. I appealed it at the time as being flagged for the location and got an automated loss. My add account now says that “Too much time has passed since this account was disabled, so this decision can’t be reviewed.”
I put that statement in quotes in Google, and it had 0 results.
If I put in a “Request Review of Restricted Ad Account” it responds with
“We could not process your request. Please try again later.”
Any suggestions for dealing with such an old problem?
You’d need to rebuild from scratch. But word to the wise, you can’t advertise Cannabis on Facebook – you will always get shut down
I am in a Similar situation. What do you mean rebuild from Scratch? Delete and start a new account?
Hey Trevor,
I guess I made all the wrong steps before I readed your article, now I stuck and I don’t know what to do anymore. my personal account and my ad account are disabled,
the business doesn’t exist and I press reviews, no one return me back I have no post at all and nothing I’m selling now. but I still disabled, I really don’t know what to do. please help somehow?
best regards,
Michael.
I have a new launch services program that can help
Best advice I’ve seen to date on this…
Thanks JT
Hello Trevor my personal FB account has only 24 days and after it said it will be disabled . What can I do
I work with advertisers running ads – are you an ad agency or were running ads on Facebook?
Hello, my facebook page has been restricted. And no notification were sent to me so I missed out the 30days duration. I have contacted the live agent for two times, they told me the second time that my account is permanently disabled since already passed 30days duration. Is there still any chance for me to get back my facebook page? as I have been managing it since 2015+ and would really like to continue using it.
Hey,
My case is not so similar.
I was still editing content for my ad, just moments after setting my target audience and putting in my payment method, I got a notification that my account had been restricted from any form of advertisement and I’m yet to fund my ad account. I don’t really know what I did wrong, please me out. that’s my first ad ever
My business account, not an ad account, was disabled for no reason at all, did somebody hack it?? It states after 30 days it will be completely disabled, I only have about a week left and am DESPERATE for help as my page is very vital to my small business. Can somebody PLEASE help me with this, I have got nowhere with filling out requests with Meta and Facebook. Thank you so much for any help!!
Gary it isn’t clear what the hell you are saying. On Facebook you have:
1. Personal profile
2. Facebook Business Page
3. Business Manager (BM)
4. Ad Accounts
5. Ads Manager
A personal profile is NOT a Facebook Business Page – you don’t run ads on it, a profile is where you add friends and join Groups and like Pages and comment on friends’ posts. A Facebook Business Page is your digital storefront – it represents your business and your brand. This is required to run ads. The ads appear on the Facebook Business Page or sponsored by the Business Page.
A Business Manager also called Business Suite is the house that you have in the settings a) People b)FB Business Pages c) Ad Accounts
It is required to have a BM to run ads.
Ad accounts are the empty sleeve you put your payment info into that generate an advertising interface you create ads in, called Ads Manager. There is no such thing as a “business account” on Facebook.
You have to be specific when communicating otherwise no one will ever understand you. If you have been hacked you need to contact someone in cybersecurity as Facebook doesn’t hire cybersecurity people for random Facebook users or advertisers.
8:26 POT
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facebook
Help
ON 4 AUGUST 2022
It usually takes us just over a day to review your information.
Your account is not visible to people on Facebook and you can’t use it.
What happens next
We’ll take another look at your account. We have fewer people available to review information due to the coronavirus (COVID-19) pandemic. This means that we may be unable to review your account.
If we find that your account does follow our Community Standards, you’ll be able to use Facebook again.
If we find that your account doesn’t follow our Community Standards, it will be permanently disabled, and you won’t be able to disagree again.
I have a question very similar to what you’re talking about in this video. In my circumstance my personal Facebook account was disabled and I sent that in to be reviewed and they permanently disabled my Facebook account. My main problem is I have had a couple business accounts out there for 10+ years that are now just sitting that I no longer have access to. Is there any way to link my new personal Facebook page to admin those other two pages that are now just stagnant sitting there and I have lost all that money I put into growing those business pages?
Same issue,
My ads account was restricted, clicked review and still is restricted. Never violated any FB rule. Did you find any solution?
As my blog you are commenting on already states you can schedule a discovery call with me to see if I can assist with my consulting services. https://calendly.com/trevorwgoodchild/facebookexpert
So what do we do if we’ve been banned from making ads….and yet we’ve never done an ad?
The same thing just happened to me. I didn’t run a single ad yet but Facebook restricted me. I can’t find any way to talk to a human support agent either. Any help anyone?
If your goal is to run Facebook ads again to sell services or products, my calendar is linked in this blog many times, and in the comments a few times, here it is again: https://calendly.com/trevorwgoodchild/facebookexpert
Just schedule a free call and if it’s a good fit we can possibly work together.
Hey, Trevor awesome information. My name is Angel I am an E-Commerce business owner and got my Facebook account disabled. Reaching want to possibly get help from if available I don’t mind paying for your time. Please let me know if it is possible to hop on zoom thank you.
Hi Angel, sure, if you want to jump on a Zoom for a discovery call I’m happy to see if I can help. My calendar link is here:
https://calendly.com/trevorwgoodchild/facebookexpert
If you don’t see a free time feel free to email to set up a discovery call at [email protected]
BTW I don’t accept random friend requests on Facebook as I keep business separate from regular Facebook but feel free to connect with me on LinkedIn:
https://www.linkedin.com/in/trevor-goodchild/
How much do you charge for discovery call?
The 15 minute discovery calls are free but they are not a consulting call. They are just a chance to see if you qualify for my Facebook ad policy consulting services
Hi my name is Donna Mosser,
I’ve just started a small business on FB. It’s called “Old School Hot Rods Apparel”, FB continues to disable my ads account due to unusual activity. I’ve verified my identity & payment was enabled but disabled again for unusual activity.
Shame I didn’t read this before. I’ve appealed it, and I got this:
“After a requested review of your Facebook account, we confirmed that it didn’t comply with our Advertising Policies or other standards. You can no longer advertise using Facebook Products. This is our final decision.”
I’ve managed to chat with customer support, and they can’t do anything on their end. No one from Facebook could resolve this issue. But they were saying sorry that this happened to me.
This is so ridiculous beyond words. And the funny part is that I’ve only run an ad once with Instagram boosting a post, and that was it.
If you want to jump on a discovery call to see if any of my services can help, feel free to book one here: https://calendly.com/trevorwgoodchild/facebookexpert
I was hacked. They ran ads. Facebook reimbursed me for the charges on my credit card, fix all from the hacking, except the ads account. It is disabled and no amount of try has appeared to change that. I spoke with a person who was very nice. Kept promising that there would be a resolution and then eventually also very nicely blew me off with it is in another departments hands now…. this all since March 14, 2022. Should I just open another account?
If you try to just open another account, you’ll probably get flagged again unless you know how to relaunch. Feel free to schedule a discovery call with me to see if my services can help: https://calendly.com/trevorwgoodchild/facebookexpert
Hi Trevor
I live in Canada, I was on vacation with my wife in Cuba earlier this month (January). We both had our ad accounts disabled the same day while on vacation. We just figured it was because we were in Cuba and Facebook being in the USA didn’t like it, so we did nothing about it till we returned to Canada… we had no ads running at the time, but there was a credit card payment for an ad that ran over Christmas the same day our accounts were disabled (there was no issue with the payment, it went through fine). I found your page after I did all the wrong things. My account now is permanently restricted. I have never had an ad rejected, I have no negative feedback. I have followed your advice above to talk to support, unfortunately when the support window opens for you… I get sent to “Go to Account Quality to resolve your issue” and that takes me back to the beginning. Is this something you can help with?
Hi Peter, I may be able to help. Schedule a free discovery call with me here: https://calendly.com/trevorwgoodchild/facebookexpert
Hi there,
My case is very special in that I couldn’t find any similar case on the internet:
– I‘m living in Spain and using Facebook as a regular user
– I have two ad accounts attached to this user account, both are permanently disabled
– I have a third ad account that was created through business manager which is running ads since Jan 30 2023 AND I am still able to manage them
– One of my personal ad accounts was disabled before I started running ads from my business manager ad account (somewhen in 2022)
– The second one was disabled on Feb 1 without my ads being stopped
– The option to chat with support agents isn‘t available
– I spend 40€ a day on ads
Do you think you can help in this case?
Hey Merlin, as I’ve mentioned with other comments, the best step is to book a free discovery call. On this call I’ll ask you some questions to understand your situation, and see if I can assist, and if you qualify for any of the consulting services I offer to help get Facebook ads live again. Here is my calendar: https://calendly.com/trevorwgoodchild/facebookexpert
Cheers.
Hi Trevor, it looks like since you produced your video the page https://www.facebook.com/business/help/support/get-help has changed. It may also be that I’m in the UK vs you in the US?
I don’t have a link to “Support” on the page, I just have various trouble shotting links to things I’ve already done to remove the restriction. I have already done the things you say not to do (because I’d not listened to your video beforehand!!), like just trying to confirm my identity, which FB has rejected, how annoying.
So has the page changed, or is it because I am in the UK, and is there anything I can do please, or are you able to help someone in the UK please? I have run ads before, and would like to start again, thank you
Facebook’s support link and location is different across the world so , there’s no way to know what specific view you have unless I lived there too. Confirming identity process isn’t about Facebook ad policies – which I am a specialist in – that’s just a global security form. Either the form is working or it isn’t. I can’t fix a broken form, but if you want to jump on a quick discovery call to see if my services can help with getting ads live again, just book a call here: https://calendly.com/trevorwgoodchild/facebookexpert
Hi
I well worded website, unlike many! Well done!
I’m in Australia – awkward time zone with the US. Hence this email.
I have been restricted and disabled from FB and cannot for the life of me find out what I did wrong.
I did ask for a review, mainly because I couldn’t see anything wrong and now know that was the wrong thing to do.
I did receive a nice phone call from someone there (FB) who was extremely apologetic about my situation but couldn’t offer me a solution.
I asked if I should close my account and reopen a new account and she advised against it. However, was not clear or able to offer a solution.
These are my FB pages so you can decide whether I’m worth going forward with.
https://www.facebook.com/mediterraneandietfood
https://www.facebook.com/profitablephotographybusiness/ and me:
https://www.facebook.com/RayBaker2XS/
I’m having continual issues trying to :
a) Understand the guidance available from Facebook.
b) Decide (read that as knowing) what to do next.
I hope you can help.
Ray Baker
Hi Ray – you scheduled a discovery Zoom call with me, then didn’t show up, or reply to my email. So, your fate is in your own hands here.
Got the dreaded “You’re not allowed to use Meta Products to advertise. This is because you didn’t comply with one or more of our Advertising policies affecting business assets or other standards blah blah blah” Funny thing is, I don’t have a business account. and never have. Its just a personal account with family and close friends and subscribing to fluffy kitten channels and the like (nothing offensive by the way) I rarely even post. I may occasionally like with a thumbs up or even a more adventurous rofl laughing emoji but that is it. I have NEVER placed any ads or responded to any ads. Absolutely no idea why and appeal process was rejected pretty much straight away. Im not really bothered to be honest as up to now, I can still get my daily dose of fluffy kittens and interact with family. However, I was more concerned that someone had set up a business account posing as me, so downloaded and scrutinised all of my FB activity and reviewed all security settings and there is nothing to indicate that my only one account (personal) has been hacked. Raises a report with all of this to FB and just awaiting someone with more common sense than a bot to get back to me.
Hello I need help please
Hi,
My FB Ad Account has been disabled since 2008.
I appealed several times, but still no luck.
But I really need to advertise my Life Coaching Business.
Do you have any advice for me, please?
Hi Grace, we can set up a time for a discovery call to see if you are a fit for my Facebook ad policy services: https://calendly.com/trevorwgoodchild/facebookexpert
Hi, thanks for this helpful article – I’ve tried following the steps above but keep coming up with dead ends. My advertising access has been permanently restricted, but it’s a personal facebook account that I haven’t used for advertising since 2017 (I placed a couple of ads for a charity I was working for with no issues, and haven’t placed any since).
I went on Meta Business suite in December 2022, just to look around and understand how it works for a new job, and I must have clicked something as I think that’s when I was restricted. I seem to have missed an email asking me to review the decision, and now my access has been permanently restricted.
I am about to start a job in digital advertising, so I need access restored (or I need to set up a fresh account). Are you able to help please? I am based in the UK.
Thanks,
Emma
Hi Emma,
Just book a discovery call with me and we’ll find out the best path forward and if my services can assist: https://calendly.com/trevorwgoodchild/facebookexpert
I don’t own a personal FB account and haven’t for many years. I manage a FB business page for my employer by using a personal, but generic/dummy and shared account with my brother (who also doesn’t use FB personally and only uses the account to blocked views from non-users). That account, as an ad account, was disabled and I understand why. When I draft ads just for purposes of using them to walk my colleague through the process of running ads (from her own approved, normal FB account), those ads were rejected for “circumventing system” – I understand now that the reason may have been because those ads existed in my (i.e. a disabled) account. My Q is if it’s possible to manage a FB business page, including managing their ads, by using a newly opened but inactive personal account? I don’t mind opening a new account and sharing my identity with them – I just can’t be obligated to USE and keep active a personal account only to do a job for my employer. Make sense?
If you want to see if my services can help, just schedule a discovery call on my calendar:
https://calendly.com/trevorwgoodchild/facebookexpert
Thank you for submitting an appeal. We’ve reviewed your appeal and have decided to allow your Page to monetize on our platform.
If you have previously on-boarded to any of our monetization features, there’s no action needed on your part to regain access. You can expect to automatically regain access within 48 hours.
If you haven’t already completed on-boarding to one of our monetization features, please note that this review decision doesn’t guarantee your Page access to all monetization features on Facebook. Your Page must also meet the feature’s eligibility criteria, and in some cases, our monetization products are in testing stages and on-boarding may not be widely available at this time.
But they didnt reactivated my ad account!
Appreciate this post. Let me try it out.
Sure, and if you need professional Facebook help, feel free to book a consulting call
Hi there,
do you see any single chance to reactivate an account that has been disabled (“final decision”). It was deactivated on 14.2. after pushed the button for a review without knowing a reason. I was asked to upload my ID which I did before I received the ban! I also already chatted with facebook support – one of them even called me, so I could talk to a human being ; )).
The woman agreed that there have been no violations in the past 10 Years. She could not see any reason for this decision. The completely ridiculous thing was, that she could not help me at all. Obviously there is no way for support staff to trigger an internal review of the decision.
As I am the only admin of our business manager I asked her if my colleague and second company owner can apply for admin status. The answer was: no! So, this means, that the final ban on advertising assets has also effects on the handling of the complete Business Account, which has been verified years ago.
So again, my question is: do you think or do you even know if I can reanable my account? It would be great hearing from you.
Greetings from Germany.
Hi there,
greetings from Germany. Let me give you a short summary of what happend:
We have a verified business account since many years. Unfortunately I have been the only admin, running ads partly via my own account and also via the business account. Actually the preferred way was the business account. In February I ran one ad, that delivered ads for about a week. Suddenly it was stopped without any reason. I checked, found the „review“ Button and pushed it. After that I was asked to upload my ID which I did, before I was disabled for all advertising assets and also business account assets.
After a couple of attempts I managed to get a proper phone call with a human beeing. The lady told me that she cannot see any violations during the past years and therefore does not know why received the ban. Bear in kind: it is one that says it is a final decision! Unfortunately she also told me, that she cannot help at all. There is no way to trigger a review or do something else. On top of that, she told me that we as a company cannot apply for another admin, which is even more ridiculous, as we are now completely handcuffed within this network.
My question: do you see any chance to reactivate my account on a full scale? Is there any chance to set a new admin, if we send all the official documents?
This is really a strange case. Extremely unfair, intransparent and also economically threatening.
It would be great hearing from you.
Reagrds
is this still valid? I went through the loop and step 1 contact support is not there. it just runs you through a cycle of nothing.
https://business.facebook.com/business/help/support/get-help is the link – you have to know how to navigate the pages as it will send you in a loop if you do not understand.
Thank you for sharing this info. What about Facebook page restricted from advertising?
Would you suggest to create a new one with different name and domain? (domain doesn’t seem blacklisted)
Marco if you want to set up a Facebook Discovery Call my calendar link is here: https://calendly.com/trevorwgoodchild/facebookexpert
Do you offer services to restore monetization to a Facebook page? We are allowed to advertise, but we lost monetization for our videos.
I don’t think anyone does that because you’d have to have control over the automations that flag videos for copyright infringement – an international law not just a Facebook ad policy –
My services are catered towards ad agencies and businesses running ads on Facebook, not influencers, or monetization
Facebook ad policies – that I am an expert in from working at Facebook – have nothing to do with the separate set of rules for monetization
Hi,
How do you think I can possibly solve the below issue.
I spend a significant amount daily on Facebook ads over 1k, Up until last week could access Facebook Pro support and it now appears the chat button has gone, but my real issue is I have 10 ad accounts under my business manager, 2 ad account have been permanently disabled unsure exactly why, Facebook has increased my Business manager account limit to 20 but I now get this error when I try to create a new ad accounts “One or more of the ad accounts in your Business Manager are currently in bad standing or in review. All of your accounts must be in good standing in order to create or add new ad accounts.”, without being able to remove the accounts or reactivate them how do I now get around this, as mentioned I can’t get in contact with support, thanks?
Hi Will, each situation is unique – there isn’t a one size fits all solution. Let’s see if I can help you, schedule a discovery call here: https://calendly.com/trevorwgoodchild/facebookexpert